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Work for GamCare

Current jobs available if you would like to work for GamCare:

  • Frontline Services Day Advisers
  • Gambling Treatment Practitioner (London)
  • Gambling Treatment Practitioner Central Belt (Edinburgh and Glasgow)
  • Clinical Administrator (London)
  • Team Leader (London)
  • Women’s Programme Training and Engagement Lead x3
  • Frontline Safeguarding Lead
  • Lived Experience Lead (Leeds Service)

Frontline Services Day Advisers

Full-time at 35 hours on a 3-week rolling rota
Home based

Salary: £21,000 – £25,000 per annum, dependent on experience
Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit Frontline Services Day Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

  • Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
  • Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
  • Undertaking Brief and Extended Brief Interventions;
  • Ensuring safeguarding issues are managed effectively;
  • Maintaining caller and call records on our database;
  • Moderating our online Forum and Chatrooms.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager.

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected]

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod Senior Service Manager at [email protected] Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is Monday 15 March 2021 at 9am.

Interviews will be held via video conference

Job Description and Person Specifications 

Application Form

Equal Opportunities Survey


Gambling Treatment Practitioner (London)

Full-time at 35 hours per week
Office based, London, UK (temporary home working due to Covid-19)

Salary: £25,000 – £28,000 per annum, dependent on experience
Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms. Our expert services are confidential and non-judgemental.

GamCare is now looking to recruit a Gambling Treatment Practitioner to work within our busy problem gambling treatment service in London.

You will be working with problem gamblers and others affected by problem gambling to support them in reaching their recovery goals.

Key Responsibilities include:

  • Providing face to face and online advice, assessment, brief or structured interventions and group programmes to help clients achieve their recovery goals;
  • Providing case management and working within an integrated care pathway;
  • Ensuring safeguarding issues are managed effectively.

You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people. You should be flexible in using a range of low and high-intensity interventions and modalities including Cognitive Behavioural (CBT) tools.

You will form part of our enthusiastic clinical treatment teams working from several locations across the Home Counties and as well as Online. You should be versatile and adaptable and committed to on-going development.

We are looking for individuals to work full time which include weekend and evenings.

This post is subject to an enhanced DBS check

To apply, please complete the following application form and send to [email protected]

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fern Hensley, Senior Services Manager, at [email protected] Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 19 February 2021 – close of play.

Interviews will be held via video conference on 04 March 2021.

Job Description and Person Specification

Application Form

Equal Opportunities Survey


Gambling Treatment Practitioner (Edinburgh and Glasgow)

Full-time at 35 hours per week
Office based, Central Belt (Edinburgh and Glasgow), travelling required, UK

Salary: £25,000 – £28,000 per annum, dependent on experience
Permanent                                                           

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms. Our expert services are confidential and non-judgemental.

GamCare is now looking to recruit two Treatment Practitioners to work within our new problem gambling treatment services within the Central Belt area and Glasgow. This services will work closely with The RCA Trust, our partner which provides gambling treatment in other areas of Scotland.

Key Responsibilities include:

  • Providing face to face and telephone advice, assessment, brief or structured interventions and groups work to help people achieve their goals
  • Ensuring safeguarding issues are managed effectively
  • Work in partnership with other local services

You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people. You should be flexible in using a range of low and high-intensity interventions and modalities including Cognitive Behavioural (CBT) tools.

You will form part of an enthusiastic team working from several locations. Our service will be based in the cities of Glasgow and Edinburgh.

We are looking for individuals to work full time which will include some evenings and possible Saturdays.

This post is subject to a PVG check

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <NAME OF VACANCY>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please email Fern Hensley, Senior Services Manager at [email protected]

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: Friday 26 February – close of play.

Interviews will be held via video conference

Job Description and Person Specification

Application Form

Equal Opportunities Survey


Clinical Administrator (London)

Part Time at 28 hours per week
Office based, London, UK (temporary home working due to Covid-19)

Salary: £17,500 – £22,000  pro-rata, dependent on experience
Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms. Our expert services are confidential and non-judgemental. We run the National Gambling Helpline and deliver treatment to those affected. Alongside GamCare’s treatment services, we run training and accreditation for the UK gambling industry to raise standards and make gambling safer for everyone.

GamCare is seeking a dynamic and self-motivated administrator to support its London Treatment Service within the Clinical Directorate. You will be joining a passionate and friendly team at a growing charity making an important difference to the lives of people who have been affected by gambling problems.

You will have experience of supporting teams with a range of tasks from organising and minuting key meetings through to being the first point of contact for new clients booking appointments. You will have strong interpersonal skills, liaising effectively with team members to identify and prioritise their needs. You will be self-motivated, able to identify gaps in systems and processes to make them more efficient and supporting the smooth running of the team. You will have excellent IT skills, and be familiar with Microsoft packages.

If you think you have the skills and experience for this role we would be delighted to hear from you.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected]

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Clinical Administrator>

Please note that if the subject is not correct, you may not receive a confirmation.

Previous applicants need not apply

For further information, please email Fern Hensley, Senior Services Manager at [email protected]

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: Friday 26 February – close of play.

Interviews will be held via video conference on week commencing 08 March 2021.

Job Description & Person Specification

Application Form

Equal Opportunities Survey


Team Leader (London) – Clinical Services

Full Time at 35 hours per week
Office based, London, UK (temporary home working due to Covid-19)

Salary: £30,000- £35,000 per annum, dependent on experience
Fixed Term contract for 12months, with possibility of extension

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms. Our expert services are confidential and non-judgemental. Our treatment services provide face-to-face, online, telephone, individual and group-based treatment.

We are delighted to be seeking a full-time Team Leader to support the management of our London Treatment Service. This position is integral in the leadership and management of the team in delivering effective, safe and responsive interventions to people experiencing problems with gambling and people affected by another person’s gambling.

This role requires applicants to

  • Provide safe and effective day to day operational management of the services and practitioners
  • Have experience of managing staff
  • Provide strong leadership, individual and group supervision to staff
  • Have experience of working with vulnerable/complex cohorts and providing clinical expertise
  • Be able to perform well in a busy and demanding working environment
  • Have a good understanding of performance management, case management and quality assurance measures
  • Be well organised and able to meet deadlines
  • Be passionate in ensuring service users are at the heart of what we do

The Team Leader reports to the Senior Services Manager and will be pivotal in developing, leading and delivering first-class services.

This position will require some evening and weekend work, on a rota basis.

This post is subject to an enhanced DBS check

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <NAME OF VACANCY>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please email Fern Hensley, Senior Services Manager at [email protected]

Please note we do not accept CVs. Previous applicants need not apply

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: 09 March 2021 – close of play

Interviews will be held via video conference

Job Description and Person Specification

Application Form

Equal Opportunities Survey


Women’s Programme Training and Engagement Lead x3

Full Time at 35 hours per week
East Midlands, North West, London and South East
(There are options for the roles to be based at home, within GamCare services, or our partner network services (click here for locations). This will be discussed with the recruiting managers and successful candidates.
Salary: £25,000- £28,000 per annum, dependent on experience
Fixed Term until 31 March 2023

There is a perception that problem gambling is only a male issue. This is not true – gambling-related harms affect women too, and the impact can be particularly severe for some of the most vulnerable in our society. Despite this, women are underrepresented in treatment services and there are few organisations that specialise in supporting women that have robust pathways into gambling-related treatment.

GamCare’s Women’s Programme is the UK’s first programme designed specifically to address the issue of women and gambling. We network with local public sector and third sector organisations that work with women in order to enhance their knowledge about gambling-related harms and where help is available, and to give them skills to support their service users.

We are excited to recruit Training and Engagement leads across North West, West Midlands, and London and South East. You will join our team and collaborate effectively with and be well supported by an enthusiastic and friendly national team. Training and Engagement Leads create excellent local links to embed this flagship programme in regions across the country.

Candidates will need to demonstrate the ability to build successful relationships with partner organisations, deliver training, coordinate and facilitate networking opportunities and be a passionate advocate for both the programme and the treatment support services delivered by GamCare. The work will not always be easy, as we will be working with partner organisations that have competing priorities and a constant demand on their time. Passion, enthusiasm and commitment will help to you to make sure that this important issue is given the attention it deserves.

Successful candidates will be confident, self-motivated communicators, have good attention to detail and enjoy persuading and influencing. Working with a wide range of stakeholders, both internal and external, you will champion the work.

If you are committed to seeing better support for vulnerable women and girls and think you would love to be a part of an innovative and dynamic initiative, then we would love to hear from you!

The role is a fixed term post, full time until end March 2023. We are open to discussion about where the roles will work from in each region; some may be based in GamCare’s partner organisations, some home based.

Further information about the programme is available on https://www.gamcare.org.uk/news-and-blog/blog/why-were-focusing-on-women-and-problem-gambling/

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected]

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <NAME OF VACANCY>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please email Marina Smith, Programme Manager, [email protected]

Please note we do not accept CVs. Previous applicants need not apply

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: Friday 12 March 2021 at 9am

Interviews will be held via video conference and will take place w/c: 15 March 2021

Job Description and Person Specification

Application Form

Equal Opportunities Survey


Frontline Safeguarding Lead

Full Time at 35 hours per week
Remote working with occasional travel, UK

Salary: £28,000- £32,000 per annum, dependent on experience
Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling Helpline to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit an experienced Safeguarding Lead,  on a full-time basis, to work across our Helpline service. This is a new and exciting role on the helpline and a great opportunity for someone to shape and embed safeguarding practices in a fast paced environment.

In conjunction with The National Gambling Helpline Managers and Team Leaders, you will ensure the helpline responds effectively, appropriately, and proportionately to all safeguarding and risk concerns highlighted by advisers across the service.

As a Safeguarding Lead, you will support team members to work collaboratively with service users of the helpline and the relevant agencies involved, to ensure the safest outcomes for Adults and Young People who access our support.

As the Frontline Safeguarding Lead, you will be required to engage with frontline staff, partners, and other agencies, to support problem gamblers, those affected by another’s gambling, to minimise the impact that gambling harms may have on that Adult, Young person, or their children.

You will be a key part of the Helpline Team, working with the Team Leaders and Managers to proactively support the frontline staff to develop excellent safeguarding practice throughout the service.

You will be responsible for the monitoring of safeguarding and risk cases and related follow up activities, including making onward referrals, liaison with service user and other agencies involved in care.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year, however this role will be to work core office hours Monday – Friday 9am to 5pm, with some flexibly to work occasional evenings if its a business requirement.

You should have previous experience of working with complex client groups and those with a serious safeguarding need as well as excellent ICT skills. Training, supervision, and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London (post COVID-19). ICT equipment will be provided but you will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager.

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Job Title>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please contact Fiona Macleod, Senior Services Manager, at [email protected]. Application forms forwarded to this email will not be accepted.

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: Monday 22 March 2021 at 9am

Interviews will be held remotely via video conference.

Job Description and Person Specification

Application Form

Equal Opportunities Survey


Lived Experience Lead (Leeds Service)

Full Time at 35 hours per week
Office based in Leeds City Centre and regular travel across Leeds (current requirement to work from home during Covid-10 restrictions)

Salary: £25,000- £28,000 per annum, dependent on experience
Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare are delighted to be recruiting for the new post of Lived Experience Lead to join the Leeds Community Gambling Service. This exciting role will take forward our ambitious plans to develop opportunities to hear the voices of lived experience, and to ensure the varied experiences of our servicer users shape and influence all areas of our work.

The post-holder will have experience in providing treatment and support in a relevant addictions, health or social care setting as well as a passion and firm understanding how to bring service users voices to the forefront of service development and decision making. The right candidate may have relevant personal lived experience or relevant work experience of working with the lived experience of others.

GamCare recognises the importance of having people with lived experience of gambling related harm closely involved in developing truly effective services, and the unique perspective that people with these experiences bring to our work. We have undertaken a comprehensive internal review of the organisation’s lived experience and service user involvement opportunities, structures, and processes. From this, and in line with our wider growth, we now have an ambitious plan of work in place to take forward developments in engaging those with lived experience. This also reflects the recommendations in relation to lived experience which underpin the current National Strategy to Reduce Gambling Harms.

If you have a passion for improving services with lived experience at the heart of this, then please review our job description and requirements to apply.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected]

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: < Lived Experience Lead (Leeds Service)>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Chris Walker (Leeds Community Gambling Service – Service Manager) at [email protected] Application forms forwarded to this email will not be accepted.

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is: 22 March 2021 at 9am

Interview dates: week commencing: 29 March 2021

Interviews are scheduled to take place remotely via videoconferencing software.

Job Description and Person Specification

Application Form

Equal Opportunities Survey

 


GamCare Employee Benefits

  • Generous Annual Leave package
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Flexible Working
  • 6% pension contribution
  • Tax-free childcare
  • Season ticket loans
  • Training loans
  • Contribution towards eye tests, and glasses if needed for DSE

 


Diversity in our workforce

GamCare is inclusive. We believe that a diverse workforce encourages innovation, creativity and positive challenge. We also think that our workforce should reflect the communities that we serve. We welcome applications from people from all walks of life and backgrounds and particularly those with lived experience. Some of our roles (for both volunteers and staff) require a DBS check because our work sometimes involves vulnerable people and we take their safety very seriously, but having a criminal record should not stop you from applying. If you have a criminal record, please talk to us about it as we just need to know from you a few details in advance so that we can manage the process well.

Read our first Gender Pay Gap Report (2019/20) here

GamCare is a Disability Confident Employer



GamCare Recruitment Privacy Notice

The Charity is committed to process your personal data, fairly, lawfully and transparently. We will only use your data for specified, explicit and legitimate purposes in line with the General Data Protection Regulation 2018. We will not hold your details any longer than legally required.

What information do we hold about you?

We require following details about you in order to assess your suitability for the role and to manage the recruitment process.

  • Your name
  • Your contact details
  • Your Education and work history
  • Any other work-related information you provide, for example, education or training certificate
  • Your Referee details
  • Your rights to work in UK

How do we use the information?

We use the information you have provided in the application form to assess you for the suitability for the role. We will only collect your references, your education and training certificates, verification document for your right to work in UK and DBS related supporting documents only if you have been offered the position.

How we hold the information and who do we share your information with?

We hold your information within GamCare, electronically including emails and hard copies to manage the recruitment process. Your data will be shared with only those within the organisation who are responsible for processing your data and those personnel involved in the short-listing and interviewing process. We will not be holding your data no longer than legally required and in accordance with our record management policy. Your data will not be shared outside EEA as our recruitment process is managed internally

Your rights

You currently have the right at any time to ask for a copy of the information about you by writing to [email protected]

Retention of your data

Your data will be retained for no longer than is necessary and in accordance with our Record Management policy.

Concerns

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at https:\\ico.org.uk\concerns.

Contact

Please address any questions, comments and requests regarding our data processing practices to [email protected].

Changes to the Privacy Notice

This Privacy Notice may be changed by us at any time and will be posted on our website.

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