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As the prevalence and awareness of gambling related harms is growing, so are we. If you are passionate about helping others, dedicated to providing quality services and want to work in a growing, ambitious, and supportive charity, you might be a perfect fit for us!

About us

GamCare is the leading national provider of information, advice and treatment for anyone affected by problem gambling. Our head office is in London, but we work across the UK to deliver our 25 years of expertise through our treatment, training and outreach.

At GamCare, we operate the National Gambling Helpline and raise awareness around the impact gambling-related harms have on the community to encourage safer gambling and signposting to support. We work directly and through a network of locally-based partners to ensure help is available for everyone.

We have a range of teams that help us build a comprehensive service, you can find out more about our programmes here:

Youth | Women’s | Financial Harm | Criminal Justice | Industry Services

Latest jobs

Senior Programme Manager

Job Description

Full time at 35 hours per week, Funded until June 2025
Salary: £44,335 – £54,891, dependent on experience
Location: Home or Office based (to be discussed at interview) with regular attendance at the London office and occasional nationwide travel

Closing date for applications: 9am, Monday 15 August 2022 
Interviews will take place online via video conference Wednesday 24 August 2022  

The Role

This is a great time to join GamCare as we’re recruiting a Senior Manager for our Adult Programmes, which is a new opportunity for someone who is a strong programme manager, a strategic thinker and an effective communicator, working with staff, delivery partners and funders alike to get the best out of each programme.

The Senior Manager is a new role designed to strategically oversee the new Gambling Awareness and Prevention Programme and other Adult Programmes (Women and Criminal Justice) which deliver gambling harm awareness and training to professionals across Great Britain.  You will form part of a diverse and dynamic Programmes Team, where you will be expected to innovate to continue to grow GamCare’s Programmes.

About You

 As the successful candidate you’ll form an integral part of the Programmes Team, you need to oversee new and existing GamCare Programmes, collaborating with and supporting programme managers to ensure each programme meets its KPIs and demonstrates impact to continue to attract funding opportunities.

This work will involve working with funders and delivery partners, and maintaining strong working relationships with strategic partners to grow each programme in line with organisational values.

With demonstrable experience of managing multiple projects in a dynamic environment, you will have honed your skills in strategic thinking, stakeholder management and business development which will have given you the tools to oversee and maximise the potential of multiple programmes.

 Key Responsibilities

  • Provide strategic oversight of GamCare’s adult programmes.
  • Lead, line manage and develop our programme manager/s.
  • Work with funders to manage expectations and set programme KPIs
  • Oversee programme evaluation, and develop thought leadership and insights
  • Innovate to maximise the potential of all programmes
  • Manage key stakeholder relationships

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact [email protected] and the team will be happy to help.

Clinical Administrator

Job Description

Full time at 35 hours per week, Permanent
Salary: £18,474 – £23,223 – dependent on experience
Location: Home based
Closing date for applications: 9am, Wednesday 17 August 2022 
Interviews will take place online via video conference on week commencing 22 August 2022

The Role

This is a great time to join GamCare as we celebrate our 25th anniversary. We’re recruiting a Clinical Administrator within our Clinical Services Team which is a brilliant opportunity for someone who is a confident communicator, works collaboratively, has a can-do attitude, and enjoys being part of a small team.  The Clinical Services Team is growing, we are offering the opportunity for you to use your experience of working with stakeholders to implement good practice and create workable solutions.

The Clinical Administrator is pivotal in the Clinical Services Team, you will be creating and delivering proactive and comprehensive administration support while working under the coordination of the Senior Administrator to support the clinical administration team on a range of administrative tasks.

As the successful candidate you’ll have responsibility for data and information tasks for a treatment service or a number of treatment services, to support effective data inputting, quality and reporting.

Key Responsibilities

  • Provide day to day administration support to treatment services, managers, and staff
  • Monitor and manage inbound referrals to the service
  • Organise calendars, diaries and meetings across multiple teams and staff members
  • Set up external meetings and events for teams, booking and preparing rooms, resources and liaising with outside agencies
  • Provide support to treatment team to undertake follow-up with clients
  • Book in and reschedule client appointments where needed
  • Undertake satisfaction surveys with clients

About You

 As the successful candidate you’ll be required to proactively complete tasks and projects, gathering information, responding to enquires and work with internal and external stakeholders. Your prior experience in an administrative role means you will be competent in organising calendars, diaries and meetings across multiple teams.

With demonstrable experience of managing multiple stakeholders in a dynamic organisation you will have honed your skills in operational support and administration which will have given you the tools to update spreadsheets, populate reports, case management systems and databases along with supporting the creation of process maps and guidance documents.

Working Pattern

GamCare’s standard working pattern is Monday to Friday, 9am to 5pm, however we operate under a flexible working policy so working hours are open to negotiation as the treatment services run from 9am to 8pm Monday to Thursdays and 9am to 5pm on Fridays.

For this job, you will need to have a confidential space within your home to work from, and a stable internet connection.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

For any further information on the role please contact [email protected] and the team will be happy to help.

Senior Practitioner Money Guidance Service

Job Description

Salary: £ 29,557 – £33,779 per annum
Work from home with flexible working options
Two year fixed term contract – 35 hours per week
Closing date for applications: 9am, Wednesday 17 August 2022 
Interviews will take place online via video conference on 25 August 2022

The Role

The Money Guidance Service is a new GamCare initiative, providing tailored guidance and advice on budgeting and other money matters for those impacted by problem gambling, who are accessing existing National Gambling Helpline and structured treatment interventions. As well as enhancing client support services, a key aim of the project is to understand the needs of those experiencing financial harm, and develop and test new approaches, through a continuous learning approach.

The Senior Practitioner will deliver money guidance and financial wellbeing information in remote sessions over the phone or via video call to GamCare service users. This is primarily a frontline role, and the Senior Practitioner will manage a caseload of service users; specifically delivering impartial guidance on money management and financial wellbeing in the non-regulated space and making referrals to external debt/money specialists. There will also be a requirement to support ongoing development of the Service, including informing ongoing staff training needs, and service user tools and resources.

About You

 As the successful candidate you’ll have a relevant Money Guidance or Advice qualification or training Qualification and/or (NVQ Level 3/Diploma or above) related to Psychology, Counselling, Psychotherapy, Addictions, Social Work, Nursing, Health & Social Care, Public Health or Demonstrable experience of working with vulnerable cohorts with addictions and/or other complex needs. You will also have a commitment to professional development and willingness to undertake money guidance training relevant to the role, as required.

Your strong communication, interpersonal and organisational skills will put you in good stead to deliver high quality money guidance to gamblers facing financial difficulties. Crucially, you’ll want to work in an environment where your work truly makes a difference to our staff and service users.

 Key Duties and Responsibilities

Working in a way that recognises and values diversity and with an understanding of the functional model of problem gambling and gambling-related harm, the Senior Money Guidance Practitioner will:

  • Provide a tailored guidance and support service to service users who require money guidance as a result of their, or someone else’s, gambling, via telephone and web-based interventions, using money management tools and resources, and practical support.
  • Effectively manage a time-bound caseload of money guidance for service users, along with managing a schedule of call-backs and appointments, and recording key information accurately and in a timely manner.
  • Recognise the parameters of what this non-regulated Service offers and, as necessary, make timely referrals to debt/other regulated money advice organisations.
  • Support effective transition to debt/other services.
  • Implement risk/safeguarding management and supportive strategies as required
  • Remain up to date with the nature of problem gambling.
  • Support the Money Guidance Team in ensuring the guidance models and interventions delivered, are up to date, appropriate, and effective

Appointment is subject to a DBS check

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

You will need to ensure that you have a confidential space within your home to work from. With this role there will be a requirement to attend the head office in London periodically for colleague and team liaison.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact [email protected] and the team will be happy to help.

Programme Manager

Job Description

Full time, Fixed term to June 2025
Salary: £36,946 – £44,335 – dependent on experience
Flexible working, with regular attendance at at the London office and Occasional nationwide travel
Closing date for applications: 9am Monday 22 August 2022 
Interviews will take place online via video conference on Tuesday 30 August 2022.

The Role

This is a great time to join GamCare as we’re recruiting a Programme Manager for our Gambling Awareness and Prevention Programme, which is a new opportunity for someone who is a strong project manager, a collaborative problem solver and an effective communicator, working with staff and delivery partners to maximise the programme’s reach and impact.

The GAP Programme Manager is a new role designed to launch and run the new Gambling Awareness and Prevention Programme, which is funded by GambleAware to deliver quality, consistent and relevant gambling education to professionals and other stakeholders working with those at risk of gambling harm across England, Scotland and Wales.

The role involves leading a medium-sized team of trainers and engagement leads who will deliver the programme at local and regional level to stakeholders in a range of sectors including health, social care and housing/homelessness.

About You

 As the successful candidate you’ll form an integral part of the Programmes Team, leading your programme through precise planning and stakeholder engagement. This will involve working with both the staff team and delivery partners to ensure the programme thrives.

With demonstrable experience of managing projects in a dynamic environment, you will have honed your skills in project planning, risk management, and motivating staff in order to help the programme thrive.

 Key Responsibilities

 Manage the GAP Programme; planning and monitoring the work and meeting goals set by the Senior Manager and funder

  • Set up and chair a Project Board to govern the Programme
  • Line manage a Training and Development Coordinator, and provide oversight to a team of regional Engagement Leads
  • Develop collaborative relationships with delivery partners to maximise regional engagement

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact [email protected] and the team will be happy to help.

Training and Development Lead: Money Guidance Service

Job Description

Fixed term 9-month contract (maternity leave cover) – possibility to extend. 24.5 – 35 hours per week (hours are negotiable) October 2022 start date
Closing date for applications: 9am 23rd August 2022
Interviews will take place online via video conference – on 31st August 2022  

The Role

The Money Guidance Service is a GamCare initiative, funded for three years, to provide tailored guidance and advice on budgeting and other money matters for those impacted by problem gambling, via existing National Gambling Helpline and structured treatment interventions. As well as enhancing client support services, a key aim of the project will be to understand the needs of those experiencing financial harm, and develop and test new approaches, through a continuous learning approach.

The Training and Development Lead will: co-create, organise and run money guidance training for frontline staff; promote and deliver training about GamCare services to other relevant organisations; support evaluation and improvement of the Service’s training provision; contribute to the ongoing development of the Service; and promote the reputation of the Service through stakeholder liaison.

About You

As the successful candidate you’ll have demonstrable experience in designing and delivering training products for the non-profit, health or social care sector for a diverse audience with different approaches for learning. You’ll have an agile approach in designing training programmes for remote delivery and small groups including internal and external audiences.

Your strong communication, presentation and public speaking skills will put you in good stead to deliver training both remotely and in person in an engaging manner with authority and expertise. Crucially, you’ll want to work in an environment where your work truly makes a difference to our staff and service users.

Key Responsibilities 

  • Lead on the design and production of a package of training suited to each of the following groups, developing associated support materials alongside the training:
    1. GamCare Helpline Advisers
    2. GamCare Treatment Practitioners
    3. Network partner Treatment Practitioners
  • Organise and deliver a schedule of online training, ensuring that all frontline staff are equipped to deliver a consistent package of money guidance support to service users (including for new staff, existing staff and refresher sessions)
  • Work closely with the Service’s Senior Practitioner to better understand and assess delivery of the Service, to inform or adjust the training strategy/content responsively
  • Promote training to, and respond to training requests from, relevant organisations regarding training about the Money Guidance Service, GamCare’s other services, and gambling awareness and interventions

Appointment is subject to a DBS check

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

You will need to ensure that you have a confidential space within your home to work from. With this role there will be a requirement to attend the head office in London periodically for colleague and team liaison.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact Recruitment Inbox and the team will be happy to help.

How to apply

  1. Complete our Application Form and Equal Opportunities Monitoring survey online.
  2. Email the form to [email protected] with the job title in the subject line.

We do not accept CVs and due to a high volume of applications, we are unable to contact you regarding the status of your application. Should you be selected for further consideration, we will be in touch with you directly.

Find out more

Take a look at our employee benefits and read our diversity monitoring policy and recruitment privacy policy.

 

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