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Work for GamCare

Current jobs available if you would like to work for GamCare:

  • Frontline Service Senior Adviser & Advisers
  • Team Leader (Leeds)
  • Support Workers (London)
  • Service Manager
  • Administrator

 

Frontline Service Senior Adviser & Advisers

Full time – 35 hours per week
Home Based

Senior Adviser: £25,000 – £28,000
Advisers: £21,000 – £25,000   

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. Our expert services are confidential and non-judgemental.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit a Frontline Service Senior Adviser and three Advisers on a full-time basis to work across our support services.

Key Senior Adviser Responsibilities include:

  • To deputise in the Team Leaders absence
  • To provide guidance in relation to safeguarding and the day to day management of the service
  • Responding to Helpline and Netline Calls
  • Facilitation and Moderation of Forum and Chat rooms
  • To provide supervision to staff
  • Facilitation and delivery of call backs

Advisers Key Responsibilities include:

  • Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
  • Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
  • Undertaking Brief and Extended Brief Interventions;
  • Ensuring safeguarding issues are managed effectively;
  • Maintaining caller and call records on our database;
  • Moderating our online Forum and Chatrooms.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will be required to attend training and update sessions in our offices in London. You will need to have a modern ICT set-up at home and access to an appropriate environment to deliver confidential support.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to [email protected] 

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Previous applicants need not apply

To discuss the role further please email Fiona Macleod Senior Service Manager at [email protected]

Closing date for applications is 08 December 2019

Interviews are scheduled to take place in London.

Equal Opportunities Survey

Application form

Frontline SENIOR Services Adviser Job Description and Person Specification

Frontline Services Advisers Job Description and Person Specification


Team Leader

Full time – 35 hours per week
Location: Leeds
£28-33k

GamCare is the leading national provider of information, advice and support for the treatment for anyone affected by problem gambling. In September 2019 we were delighted to open a brand-new service, the Leeds Community Gambling Service, with our regional Partner NECA. This service is integrated with the new NHS gambling provision for the North of England.

The Leeds Community Gambling Service is seeking a full time Team Leader to manage the treatment provision within the service.  As the Team Leader you will directly line manage the treatment practitioners to ensure the model of care is delivered safely and effectively.

You will be a self-starter, flexible, with a passion for delivering innovative, quality services, and a collaborative style. You will have experience of working in the addictions field and managing staff. We also expect an assertive approach to ensuring the safety and wellbeing of all children, young people and adults. Applicants will need to demonstrate an understanding of and commitment to best safeguarding practice.

This role will require an enhanced DBS check

To apply, please complete the following Application Form and Equal Opportunities Monitoring Survey and send to [email protected] 

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Previous applicants need not apply

For further information please contact Charlie Plücker [email protected]   07423 166417

This recruitment is on an ongoing rolling basis, applications will be reviewed regularly until the post is filled.

Team Leader Job Description and Person Specification

Application form

Equal Opportunities Survey


Support Workers (London)

Full-time – 35 hours per week
Salary: £21,000 – £25,000

GamCare operates the National Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling. Advisers are available 24 hours a day on Freephone 0808 8020 133 or via web chat at www.gamcare.org.uk. We also offer a range of free treatment across England, Scotland and Wales, as well as a moderated Forum and daily chatrooms so that people can speak to others experiencing similar issues and seek support.

It’s an exciting time to join GamCare, as we continue to grow and provide impactful support to more and more people harmed by gambling each year.

We are now hiring Support Workers to work closely and collaboratively with our Clinical Team, delivering treatment interventions face to face, online and over the phone, and with our new Peer Aid Service who have lived experience of gambling problems and will provide support to new and existing clients throughout their treatment journey.

As part of this role you will work directly with our service users, primarily working with those identified as requiring low-intensity interventions. This includes providing 1-2-1 interventions, conducting assessments and working with other support agencies to provide a wrap-around support to our service users.

This role will also provide administrative support, such as data entry to the Clinical team, as well as assisting with raising GamCare’s profile within the local communities.

If you have previous experience in the addictions field or working with vulnerable people and wish to help those struggling with problem gambling, GamCare maybe the organisation for you.

This post is subject to a Disclosure and Barring Service (DBS) check.

If you would like more information about this role, please contact Candice at [email protected]

To apply, complete the following applications forms and sending them to [email protected]

The closing date for applications is Monday 9th December at 9am.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Job Description and Person Specification

Application form

Equal Opportunities Survey



Service Manager

Full-time – 35 hours per week
Location: London (occasional travel to home counties)
Salary: £35,000 – £40,000

GamCare operates the National Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling. Advisers are available 24 hours a day on Freephone 0808 8020 133 or via web chat at www.gamcare.org.uk. We also offer a range of free treatment across England, Scotland and Wales, as well as a moderated Forum and daily chatrooms so that people can speak to others experiencing similar issues and seek support.

We now have an exciting opportunity to hire a new Service Manager for our London Clinical Treatment Team. The treatment team work directly with individuals entering our service – identifying, screening and providing interventions for people affected by gambling problems, family and friends who are impacted, and those at risk of gambling-related harms.

The Service Manager role will ensure effective and safe service provision for those who need it. As a part of this, you will have the opportunity to work in a team dedicated to providing high quality outcomes of our stepped care model, ensuring that it is strength based, recovery-orientated and outcomes focused.

You will also provide leadership and support to our new treatment services across the home counties. The role will also work with statutory services, local professionals and community groups to provide support and interventions to those in need.

If you have previous experience of managing a treatment service and would like to join GamCare as we continue to grow and provide even more much-needed support, you can apply by filling in the job application on our website, and completing our equal opportunities survey.This post is subject to an enhanced Disclosure and Barring Service (DBS) check.

If you would like more information about this role, please contact Candice Donn Head of Clinical Services at [email protected]

To apply, complete the application form and send to [email protected]

Please note we do not accept CVs.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

The closing date for applications is Monday 9th December at 9am.

Job Description and Person Specification

Application form

Equal Opportunities Survey





Administrator (within the Clinical and Development Directorates)

Full-time – 35 hours per week, Permanent
Location: London (office-based)
Salary: £17,500 – £22,000

GamCare is the UK’s leading charity working with those affected by gambling related harm. We run the National Gambling Helpline and deliver treatment to those affected. Alongside GamCare’s treatment services, we run training and accreditation for the UK gambling industry to raise standards and make gambling safer for everyone.

GamCare is seeking a dynamic and self-motivated administrator to support its Clinical and Development Directorates: the teams delivering the operational work of the charity on the ground. You will be joining a passionate and friendly team at a growing charity making an important difference to the lives of people who have been affected by gambling problems.

You will have experience of supporting teams with a range of tasks from booking accommodation and travel through to organising and minuting key meetings. You will have strong interpersonal skills, liaising effectively with team members to identify and prioritise their needs. You will be self-motivated, able to identify gaps in systems and processes to make them more efficient and supporting the smooth running of the team.  You will have excellent IT skills, and be familiar with Microsoft packages.

If you think you have the skills and experience for this role we would be delighted to hear from you.

Please note, the applicant must be free of any addiction, excluding nicotine, for at least 24 months.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please complete an application form and Equal Opportunities Monitoring Survey and send to [email protected] 

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Administrator>

Please note that if the subject is not correct, you may not receive a confirmation.

Previous applicants need not apply

To discuss the role further please email Mike Kenward (Development Director) [email protected]. Application forms forwarded to this email will not be accepted.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 05 January 2020 at 9am

Interview dates: Week commencing 13 January 2020

Interviews are scheduled to take place in London

Administrator Job Description and Person Specification

Application form

Equal Opportunities Survey



GamCare Employee Benefits

  • 33 days Annual Leave each year (including Bank Holidays, pro rata for part time employees)
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Flexible Working
  • 6% pension contribution
  • Tax-free Childcare
  • Season ticket loans
  • Training loans


Diversity in our workforce

GamCare is inclusive. We believe that a diverse workforce encourages innovation, creativity and positive challenge.  We also think that our workforce should reflect the communities that we serve. We welcome applications from people from all walks of life and backgrounds and particularly those with lived experience. Some of our roles (for both volunteers and staff) require a DBS check because our work sometimes involves vulnerable people and we take their safety very seriously, but having a criminal record should not stop you from applying. If you have a criminal record, please talk to us about it as we just need to know from you a few details in advance so that we can manage the process well.

GamCare Recruitment Privacy Notice

The Charity is committed to process your personal data, fairly, lawfully and transparently. We will only use your data for specified, explicit and legitimate purposes in line with the General Data Protection Regulation 2018. We will not hold your details any longer than legally required.

What information do we hold about you?

We require following details about you in order to assess your suitability for the role and to manage the recruitment process.

  • Your name
  • Your contact details
  • Your Education and work history
  • Any other work-related information you provide, for example, education or training certificate
  • Your Referee details
  • Your rights to work in UK

How do we use the information?

We use the information you have provided in the application form to assess you for the suitability for the role. We will only collect your references, your education and training certificates, verification document for your right to work in UK and DBS related supporting documents only if you have been offered the position.

How we hold the information and who do we share your information with?

We hold your information within GamCare, electronically including emails and hard copies to manage the recruitment process. Your data will be shared with only those within the organisation who are responsible for processing your data and those personnel involved in the short-listing and interviewing process. We will not be holding your data no longer than legally required and in accordance with our record management policy. Your data will not be shared outside EEA as our recruitment process is managed internally

Your rights

You currently have the right at any time to ask for a copy of the information about you by writing to [email protected]

Retention of your data

Your data will be retained for no longer than is necessary and in accordance with our Record Management policy.

Concerns

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at https:\\ico.org.uk\concerns.

Contact

Please address any questions, comments and requests regarding our data processing practices to [email protected].

Changes to the Privacy Notice

This Privacy Notice may be changed by us at any time and will be posted on our website.

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