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National Gambling Helpline (Phone and Live Chat)

If you are concerned about the amount of time or money that you or someone you know is spending gambling, you can talk in confidence to our advisers free of charge over the phone or online. We are available 24 hours a day, seven days a week.

Talk to us now >>

General Enquiries

Write to us:

GamCare, 1st Floor, 91-94 Saffron Hill, London, EC1N 8QP

Call: 020 7801 7000 (This is for office use only 9-5 and does not direct to the National Gambling Helpline)

Email: [email protected]

For enquiries about the GamCare Forum please email [email protected]

Media and Press Contacts

For media and press enquiries please email [email protected] 

You can also view press releases and assets in our newsroom >>

Real stories

It can be very difficult for anyone to seek help for a problem with gambling, and we wish to encourage anyone concerned about gambling to contact us in complete confidence. Our services are confidential and we generally do not put any of our clients in direct contact with media or press unless clients have explicitly stated they are happy for this to happen.

If you would like to share your story with us please email [email protected]


Research Proposals

If you are interested in collaborating with GamCare on a research project, or are seeking to interview GamCare clients, please contact us via [email protected] and our team will be able to connect you to the relevant GamCare representative to discuss your proposal.

Feedback and complaints

Find out more about making a complaint.

For any other feedback on our services you can email us at [email protected]

Please note, GamCare cannot deal with complaints about gambling businesses. For more information please visit the Gambling Commission website >>

BigDeal - Information and Advice for Young People

BigDeal is part of GamCare. The website has been designed for young people aged 12-18 and offers information about how gambling works, the risks and advice on where to get help if needed. For more information visit

BigDeal is also on Facebook and Twitter.

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We are available 24 hours a day, every day of the year. You can also contact us for free on 0808 80 20 133. If you would like to find out more about the service before you start, including information on confidentiality, please click below. Call recordings and chat transcripts are saved for 28 days for quality assurance.

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