MyGamCare account rules
Registration for MyGamCare is free. However, registration means that you accept these rules of engagement.
The rules are not meant to be exhaustive and we reserve the right to edit posts and/or, take other action in accordance with the purpose and principles of the Forum and Chatroom.
By registering to use MyGamCare services, you are agreeing to be held responsible for the information you post on these services and you are confirming that you accept and understand the following Rules of Engagement:
- You must be aged 18 or over to create an account (visit www.bigdeal.org.uk if you are under 18).
- Any information entered into MyGamCare will be reported on in an anonymous way and only as part of grouped data. MyGamCare and any data entered into it is not monitored and is completely self-led.
- During the Goal set-up process in MyGamCare, you have the option to set email reminders that prompt you to check in and log your process. If you use this feature then you will receive notifications to the email address you are logged in with. You can turn off these email notifications at any time by disabling them in My Account settings.
- In cases of account deletion, we will keep some anonomised data unless explicitly stated.
Forum & Chatroom specific:
- All posts and comments reflect the views of the author of that post. GamCare will not be held responsible for the content of any member messages or information posted.
- In accordance with policy and procedure, GamCare staff will delete or edit posts (this is known as ‘moderation’) that are deemed to be against the purpose of Forum or Chatroom services. i.e. messages which are considered malicious, obscene, insulting will be deleted.
- Try to use clear English with standard punctuation, capitalisation and paragraphs in your posts.
- Be sensitive to how your messages may be viewed and perceived by others.
- Please show consideration and respect for other users and for their opinions.
- Do not post in ALL CAPS or in large fonts.
- Before offering advice, make sure your information is accurate. Remember, another user’s suggestion is not a substitute for a professional’s opinion. Also, what works for you may not work for everyone.
- GamCare staff are specially trained to ensure the therapeutic nature of the Forum. They are not permitted to self-disclose as the main focus must be on Forum and Chatroom users.
Any user who posts anything that may cause technical problems for GamCare or other users will face an immediate and permanent ban from the Forum or Chatrooms. Please read the full Forum & Chatroom etiquette >>
We hope you can contribute positively to our online Forum and Chatrooms, and as frequently as you can, to help us to make this a thriving and rewarding community that encourages recovery from the effects of harmful gambling.
MyGamCare’s privacy statement should be read in conjunction with GamCare’s wider website privacy statement. GamCare does not sell, rent or trade user information and will always strive to maintain a high level of security to ensure users’ data are kept private and confidential. Users’ email addresses are kept on a secure server.
GamCare reserves the right to use anonymised information gathered from its services for research or marketing purposes: details which personally identify an individual will always be removed. The content of the GamCare Forum is owned by GamCare; Chatroom postings are not retained by GamCare once sessions end.
