“When you first suggested there was a reason for my gambling, I thought that was a mad idea. Now I’ve learnt there was a reason – I gambled to escape feeling sad and afraid. The choice was gambling or suicide. Now I’ve learned how to face my feelings I don’t need to escape. Thank you. GamCare has saved my life.”
GamCare is the leading provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. We operate the National Gambling Helpline, provide treatment for problem gamblers and their families, create awareness about responsible gambling and treatment, and encourage an effective approach to responsible gambling within the gambling industry.
The Freephone GamCare HelpLine (0808 8020 133) and its online equivalent, NetLine, provide live, confidential, one-to-one information, advice and emotional support and signposting to further sources of local or specialist help, including our own counselling services. We answer around 100 contacts a day; 7 days a week (8am to Midnight). Advisers are specifically trained and can discuss what options are available, or offer coping strategies to those who want to change their gambling behaviour.
Our Online Forum and Chat Room are available to anyone who wants to share their experiences. Threads include an area for new members, for supporting a problem gambler, recovery diaries, and information about Gamblers Anonymous and Gam-Anon meetings. In 2012/13 there were more than 45,000 new posts on the Forum.
We offer individual counselling face-to-face via our offices in London and Manchester, and regionally through a growing network of Partners throughout Great Britain. We currently have 19 partners spread throughout Great Britain. Close to 90% of the adult GB population are now within reach of our counselling. We also offer online and telephone counselling.
GamCare also offers advice and training on social responsibility and player protection to the gambling industry through fee-based products such as GamCare Certification (recognition of best practice through adherence to Codes of Practice). The GamCare Codes of Practice include various protective measures referencing age verification, staff training, facilitating time and spend limits, self-exclusion and displaying information about sources of help. GamCare produces posters and leaflets for gaming establishments in Great Britain, publicising our Helpline number and website, as well as links to our services for online operators.
We also make an important contribution to research and youth education, focussing particularly on projects which will inform both policy and practice. GamCare continues to develop education and prevention strategies for young people to increase awareness and educate about the risks of gambling. We provide direct support to young people experiencing a gambling problem.
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