Talk to us
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Call us on Freephone 0808 8020 133 or start a one-to-one live chat with our Advisers.
The National Gambling Helpline provides confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.
You can speak with our Advisers one-to-one over the phone or via live chat every day of the year, 24 hours a day.
They will be able to listen to what’s going on for you, and can talk you through all of the options available to you for support in your local area, online or over the phone.
Set up Gamban blocking software on your devices for free
You will be able to access a free license for Gamban blocking software by speaking to our team – they can provide you with a voucher code to arrange this.
Please note that GamCare operates a zero-tolerance policy with regards to the abuse and harassment of our employees.
Live Chat - how to get started
To start a live chat (one-to-one with an Adviser), click on the link below.
You will be prompted to enter a username of your choice. When you have done this, it will open a chat window where you and the Adviser can type messages to each other. This chat window is completely private and secure.
If you would like to keep a copy of your chat, your Adviser can show you how to do this.
This service is for people in the UK
Live chat is only available to users in England, Scotland and Wales. If you are outside of these areas, you can access online support via Gambling Therapy.
If you are based in Northern Ireland, you can also call us free on 0808 8010 320.
If for any reason you experience issues with connectivity while using live chat, please press ‘Retrieve Message’. Do not refresh the page. If the problem persists, you can also call our Helpline to speak with an Adviser.
If you are deaf or have a hearing impairment, you can also access our services via a service called Next Generation Text Service. Find out more at http://ngts.org.uk/
Telephone interpretation services are also provided in alternate languages through LanguageLine on the National Gambling Helpline.
If you are in crisis, or our service is unavailable, you can contact Samaritans on 116 123. You can also contact HOPELineUK from Papyrus if you are under 35, on 0800 068 4141.
In an emergency, always dial 999.
If you are contacting us from Northern Ireland, please dial Freephone 0808 8010 320.
The National Gambling HelpLine is accredited by the Helplines Partnership.
Just wanted to thank each one of you for all the help and advice during my journey dealing with problem gambling. You all honestly saved my life during early stages of my recovery and the support and time spend listening to me on the NetLine is much appreciated. Thank you for showing me the way …
GamCare operates a zero-tolerance policy with regards to the abuse and harassment of our employees. The continued use of inappropriate words or behaviour causing distress and/or constituting harassment will result in you being blocked from accessing our Helpline services, and if appropriate, your details being passed on to the appropriate authority.
Abuse and harassment includes:
- Threatening or abusive language, including excess swearing or offensive remarks
- Derogatory racial, religious or sexual remarks or behaviour
- Inappropriate language (including when under the influence of alcohol or other substances)
- Intimidation, threats of violence or threatening behaviour
- Continual or repeated calls to harass our team
- Any explicit or implicit challenge to the safety, wellbeing or health of any member of our team