GamCare Logo


The National Gambling Helpline provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling.

Speak to an Adviser on Freephone 0808 8020 133, 8am to midnight, seven days a week.

What will it cost?

Calls to the National Gambling HelpLine are free from landlines and mobile phones within the UK and do not appear on itemised bills. Calls from BT phone boxes are free, however some other public phone operators may charge you to call.

Who will answer the phone?

You will be talking to a GamCare Adviser who is trained to listen and help people affected by problem gambling. The Adviser will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and it is an important first step towards dealing with the problem. If you wish to address the underlying issues which drive you to gamble more than you want, the Adviser may be able to help you do that too by putting you in touch with a counsellor or GamCare practitioner, either face-to-face, online or over the phone.

If you have a friend or family member who is a problem gambler, the Adviser can suggest ways you can support them and encourage them to seek help. We can also help you deal with the effects of their gambling on your own life, including through counselling treatment.

If all the Advisers are busy, or you call between midnight and 8am, you can leave a message including your name and a number you are happy for us to call you on. We will then call you back when the lines are open.

Is it confidential?

Confidentiality means not sharing information with anyone else about what you tell us. Whatever you say will be just between you and GamCare, unless you request otherwise in writing. You can feel safe talking to us, knowing that we will not pass on personal information without letting you know.

But sometimes, if we’re worried about your safety, we may need to get you help. We'd only need to get help or take action if:

  • you ask us to;
  • we believe your life, or someone else’s life, is in danger;
  • you're being hurt by someone in a position of trust, like a partner, carer or friend;
  • you tell us that you're seriously harming another person / people.

You call will be recorded to ensure we can monitor the quality of the service we provide and keep you safe. Call recordings are deleted after 28 days. Our team of Advisers work to a standard code of practice, which includes strict confidentiality within the team. Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues to ensure we are providing the most appropriate help, but no information about callers is disclosed to third parties outside GamCare without your consent, except in the circumstances stated above.

Remember you don’t need to give any details that identify you during the call at any time, if you do not wish to.

The HelpLine number you have called may appear on your telephone bill if it is itemised. Also if someone else uses the last number redial function on your telephone that will call us again. We recommend that you find somewhere quiet and private to call from if you want to discuss personal matters in depth.

For further information on confidentiality and Data Protection please see Confidentiality and Data Protection.

Do I need to give my name?

No. You need not say who you are at all, but you may wish to do so. This information will be stored on a secure database. Likewise if you decide to be referred for counselling treatment, we will need to take some personal details from you. This will be explained during the call.

How often can I call?

When you contact us, you can take as much, (or as little) time as you want to discuss your concerns. Some callers only contact us once, however some people may need to contact us again or we may suggest a call back from one of our team. We are sometimes just the beginning of a journey to recovery, and if you feel you need to speak with someone about your gambling issue more frequently we are also able to signpost to other, specialist agencies who can help longer-term. We can also refer to our treatment services across Great Britain if appropriate. You can also join our Forum for ongoing peer support - find out more here.

What do our callers say?

“The Advisers at GamCare are great and always listen to what you have to say, whilst offering information and links that are really helpful. Without this helpline service there would be very little hope for people like me.”

“Many thanks, the lady was totally understanding and on my wavelength. Listened to everything I had to say.”

“Great Service. Today is my Day One.”


**If you are deaf or hard of hearing, you can access the helpline via a service called Next Generation Text Service. Find out more at

Telephone interpretation services are provided by Language Line.

Was this page useful? Yes 

Find out more about...

Netline Service

Don't want to talk on the phone? Talk live to an adviser on our online helpline service for information and advice,from 8am-midnight, 7 days a week.

Read More