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Online Counselling Technical Checklist

If you would like online counselling from GamCare, this is provided through a service called Zoom.

What you need for a stable Zoom connection:

Requirements for PC and Mac

An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
A webcam or HD webcam - built-in or USB plug-in

Supported Operating Systems

Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
Windows 8 or 8.1
Windows 7
Windows Vista with SP1 or later
Windows XP with SP3 or later

Supported Browsers

Windows: IE7+,  Firefox,  Chrome,  Safari5+, Opera12+
Mac: Safari5+,  Firefox,  Chrome

Bandwidth Recommendations

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G or WiFi.

Recommended bandwidth over WiFi

For 1:1 video calling: 600kbps (up/down) for HQ video and 1.2 Mbps (up/down) for HD video
For group video calling: 600kbps/1.2Mbps (up/down) for HQ video. For gallery view: 1.5Mbps/1.5Mbps (up/down).

To see your line speeds, perform a real-time test here.

Tablet/smartphone support

1. Apple iOS 5.0 or later:

Send and receive video using front or rear camera
iPad Mini, Pad 4, new iPad, iPad 2, iPhone 5s, 5, 4S, 4 and iPod touch 4th Generation, iPhone 3GS (no front facing camera)

2. Google Android:

Send and receive video using front or rear camera
Android 2.3.x Gingerbread
Android 3.x Honeycomb
Android 4.0.x Ice Cream Sandwich
Android 4.1/4.2/4.3 Jelly Bean
Android 4.4 Kit Kat

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