Thank you for contacting GamCare via live chat. Here is a summary of information and links you may find useful after your chat.
Tell Us What You Think
Please take a moment to let us know what you thought of our service during your chat. The button below will open a new tab so you can return to this page afterwards.
COVID-19 (Coronavirus) Updates
For our latest service update please check here.
We have also collated resources to help you look after your mental wellbeing and gambling recovery – find out more here.
You can find out more about self-excluding from gambling venues and websites here. [https://www.gamcare.org.uk/self-help/self-exclusion/]
GAMSTOP is the national online self-exclusion scheme for all gambling websites operating with a UK license. See www.gamstop.co.uk and the video below for more information:
You can also download a guide to what you need for GAMSTOP registration here >>
Blocking software is a computer programme that limits access to websites or other services available over the internet. Find out more here.
Gambling Support Organisations
GamCare is part of the National Gambling Treatment Service: gamcare.org.uk/get-support/our-treatment-offer/national-gambling-treatment-service/
Gambler’s Anonymous (GA) and GamAnon (for family and friends) also offer peer support:
Financial and debt advice
For information about finance and debt management: gamcare.org.uk/self-help/finance-and-debt-management/
Free, independent money advice is available from organisations including:
- National Debtline – 0808 808 4000, www.nationaldebtline.org
- Money Advice Service – 0300 500 5000, www.moneyadviceservice.org.uk
- Citizens Advice – www.citizensadvice.org.uk
- StepChange – 0800 138 1111, www.stepchange.org/
- PayPlan – 0800 280 2816, www.payplan.com/gamcare/
- Business Debtline: 0800 197 6026, www.businessdebtline.org/
If you need to report a loan shark please visit www.gov.uk/report-loan-shark
Domestic Violence and Abuse
Women’s Aid: https://www.womensaid.org.uk/
Domestic Abuse Helpline: Freephone 0808 2000 247, https://www.nationaldahelpline.org.uk/
Making a Complaint about a Gambling Business
Please note that GamCare is not a regulator and is therefore unable to intervene in licensing matters, account queries or disputes over terms and conditions. In any of the above cases, we recommend that you contact the gambling venue or website operator in the first instance.
Commercial gambling in Great Britain is regulated by the Gambling Commission. See their website for more information on how to complain about a gambling business: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Concern-about-a-gambling-business.aspx
How to Stop Gambling Marketing and/or Block Gambling Adverts
Read our recent blog at https://www.gamcare.org.uk/news-and-blog/blog/how-to-reduce-gambling-adverts-online/
Other Help and Support
Samaritans – Free to call, 24 hours a day: 116 123, https://www.samaritans.org/
MIND – Advice and Support for Good Mental Health: http://www.mind.org.uk/
Cruse Bereavement Care: http://www.cruse.org.uk/
Shelter – Information and advice on housing and homelessness: http://www.shelter.org.uk/
To view, download or order GamCare support leaflets please click here.