GamCare’s response to the Entain regulation settlement

Our response to the recent regulatory settlement that the Entain Group received from the Gambling Commission.

GamCare is committed to driving up standards of consumer protection in the gambling industry. The Safer Gambling Standard is an independent certification scheme that assesses the safer gambling measures which gambling businesses have put in place to protect people from experiencing gambling-related harm and to make gambling safer for everyone.

Last week we were made aware of the regulatory settlement that the Entain Group received from the Gambling Commission. The failings published in the Gambling Commission’s statement, which was based on a review of customers in 2019 and 2020, took place ahead of our assessment with Entain for the Safer Gambling Standard in 2022. In May 2022 we awarded the Entain Group our Safer Gambling Standard at Advanced Level 3 for online brands and Advanced Level 2 for land-based operations.

As part of the Safer Gambling Standard’s governance and independence there is a Review Panel and Governance Committee in place. These consist of independent experts in the field of safer gambling, including academic and legal professionals, people with lived experience and do not include a representative of the gambling industry.

Any significant developments on the gambling regulatory and academic landscape, including Gambling Commission publications, will be reflected as part of this ongoing review and potential changes to Safer Gambling Standard requirements and processes. This helps to ensure the Standard remains relevant and raises safer gambling standards in the industry.