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Online counselling

Please note registration for online counselling is temporarily unavailable. Use our interactive map to find counselling support local to you.

What is online counselling?

Counselling is a safe, confidential therapy which involves talking through your situation and your feelings with someone trained to listen with empathy.

GamCare Counselling offers you the chance to explore the causes of your gambling behaviour and the effects gambling has on your life, and helps put it in context of your life experiences. With GamCare you can receive gambling therapy either online or in person, face-to-face with a counsellor.

Your counsellor will help you explore and consider your life and relationships and will help you find the best method to deal with the effects that your gambling has. They will also work with you to help you make a sustained change to your gambling behaviour and support you during the process of change. If you are affected by a friend or family member’s gambling, speaking to a counsellor can help you to explore the impact that gambling has on your life and to focus on your own needs.

GamCare offers both individual and group sessions. Our online counselling sessions are conducted via webcam and text chat (currently through software called Zoom - check for technical requirements). The service operates seven days a week, with appointments during the daytime and evening.

Please note that we do not offer assessments via email, you will need to complete your assessment in 'real time'.

Who can receive online counselling?

GamCare provides confidential online counselling for anyone adversely affected by gambling over the age of 16 in England, Scotland and Wales.

How many sessions will I have?

You can receive between 3-12 sessions, depending on what you and your counsellor decide would be best for you. Each session lasts 50 minutes, and live sessions are conducted on the same day and at the same time each week. You are most likely to benefit if you can attend counselling therapy on a regular basis.

How can I register for online counselling?

To make sure you're set up to receive online counselling through Zoom, please read the technical checklist.

Please note registration for online counselling is temporarily unavailable. Find counselling support close to you with our interactive map.

You can also speak to one of our Advisers on Freephone 0808 8020 133 or via the NetLine.

Please note, GamCare counselling is not a crisis service. If you currently feel distressed or suicidal, before registering for our services please contact your GP, the Samaritans on 116 123 or the emergency services on 999.

To ensure confidentiality, please always provide your own email address.

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