Talk to us now
The National Gambling Helpline gives confidential information, advice and support for anyone affected by gambling problems in England, Scotland and Wales.
You can speak with our Advisers one-to-one over the phone or on live chat 24 hours a day, every day of the year.
We will listen to what is going on for you, and talk through options for support in your local area, online or over the phone.
Call us free on 0808 8020 133
GamCare is part of the National Gambling Treatment Service.
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England Scotland and Wales.
Wherever someone makes contact throughout this network these providers work alongside each other through referral pathways to deliver the most appropriate package of care for individuals experiencing difficulties with gambling, and for those who are impacted by someone else’s gambling.
GambleAware has invested in the expansion of the National Gambling Treatment Service through GamCare and its network of partners across Great Britain.
The National Gambling Treatment Service provide support and advice.
Live Chat - how to get started
To start a live chat (one-to-one with an Adviser), click on the link below.
You will be prompted to enter a username of your choice. When you have done this, it will open a chat window where you and the Adviser can type messages to each other. This chat window is completely private and secure.
If you would like to keep a copy of your chat, your Adviser can show you how to do this.
This service is for people in the UK
Live chat is only available to users in England, Scotland and Wales. If you are outside of these areas, you can access online support via Gambling Therapy.
If for any reason you have issues with your internet connection while using live chat, please press ‘Retrieve Message’. Do not refresh the page. If you still have problems connecting, you can also call us free on 0808 80 20 133.
Need urgent help?
If you need help right now and are not able to reach us you can contact Samaritans on 116 123. You can also contact HOPELineUK from Papyrus if you are under 35, on 0800 068 4141.
In an emergency, or if you or someone else is in danger, please dial 999.
Accessibility
If you are deaf or have a hearing impairment, you can also use our services with the help the Next Generation Text Service. Find out more at http://ngts.org.uk/
If you would like to use the Helpline in a language that is not English please let us know and we will connect to the LanguageLine service to help you.
The National Gambling Helpline is accredited by the Helplines Partnership.
Just wanted to thank each one of you for all the help and advice during my journey dealing with problem gambling. You all honestly saved my life during early stages of my recovery and the support and time spend listening to me on the NetLine is much appreciated. Thank you for showing me the way …
Abuse and Harassment
GamCare operates a zero-tolerance policy with regards to the abuse and harassment of our employees. The continued use of inappropriate words or behaviour causing distress and/or constituting harassment will result in you being blocked from accessing our Helpline services, and if appropriate, your details being passed on to the appropriate authority.
Abuse and harassment includes:
- Threatening or abusive language, including excess swearing or offensive remarks
- Derogatory racial, religious or sexual remarks or behaviour
- Inappropriate language (including when under the influence of alcohol or other substances)
- Intimidation, threats of violence or threatening behaviour
- Continual or repeated calls to harass our team
- Any explicit or implicit challenge to the safety, wellbeing or health of any member of our team