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Feedback Form

Please note, this feedback form is strictly for feedback about GamCare. We do not handle complaints about gambling companies, please instead refer to the Gambling Commission >>

Feedback Policy

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Feedback, including complaints, can be reported via the above form or by emailing [email protected].

For formal concerns or complaints, please allow up to 2 working days for a response.

This will be through whichever method you consent to in your initial report. If the service user states that they wish to make a formal complaint, or the initial concern is not resolved within five working days an appropriate Complaint Manager will be appointed by the Head of the relevant service.

If the service user does not take up the offer of a discussion or cannot be reached by stated contact method, the Complaint Manager should determine the response period and notify the complainant of that in writing, along with the agreed action plan and timescales.

Investigations will take no longer than 28 working days and the service user will be kept up to date as the investigation progresses.

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We are available 24 hours a day, every day of the year. You can also contact us for free on 0808 80 20 133. If you would like to find out more about the service before you start, including information on confidentiality, please click below. Call recordings and chat transcripts are saved for 28 days for quality assurance.

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