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Helpline

The GamCare Helpline provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling.

Speak to an advisor on freephone 0808 8020 133, 8am to midnight, 7 days a week.

Our team of Helpline Advisers are ready to take your call.

What will it cost?

Calls are free from UK Landlines and UK mobile networks 3, EE, Orange, Virgin Mobile, Vodafone, T-Mobile and O2. Networks may change their policies and charging at any time. Please contact your network for further details. Calls from public payphones are charged at 18p per minute.

Who will answer the phone?

You will be talking to a GamCare adviser who is trained to listen and help people affected by problem gambling. The adviser will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and it is an important first step towards dealing with the problem. If you wish to address the underlying issues which drive you to gamble more than you want, the adviser may be able to help you do that too by putting you in touch with a local face to face counsellor if there is one in your area.

If you have a friend or family member who is a problem gambler, the adviser can suggest ways you can support the gambler and help them to seek help themselves if they are willing as well as ways to deal with the effects of their gambling on your own life.

If all the advisers are busy, or you call between midnight and 8am, you can leave a message including your name and a number you are happy for us to call you on. We will then call you back when the lines are open.

How often can I call?

You can call the HelpLine as often as is useful and take as much, (or as little) time as you want to discuss your concerns. Some callers call just 

once in a crisis and get what they need right then, and others may require more and support to help them to manage their gambling.

Is it confidential?

Yes. The team works to a standard code of practice, which includes strict confidentiality within the team. Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues, but no information about callers is disclosed to third parties outside the GamCare team without your expressed consent.

Information about your call will be stored on a secure computer database, if we have your consent to do so.

The HelpLine number you have called may appear on your telephone bill if it is itemised. Also if someone else uses the last number redial function on your telephone that will call us again. We recommend that you find somewhere quiet and private to call from if you want to discuss personal matters in depth.

For further information on confidentiality and Data Protection please see T&Cs and data protection

Do I need to give my name?

No. You need not say who you are at all, but you may wish to do so. This information will be stored on a secure database. Likewise if you decide to be referred for counselling, we will need to take some personal details from you. This will be explained during the call.

What do our callers say?

“The advisors at GamCare are great and always listen to what you have to say, whilst offering information and links that are really helpful. Without this helpline service there would be very little hope for people like me”

“Many thanks, the lady was totally understanding and on my wavelength. Listened to everything I had to say”

“Great Service. Today is my Day One.”

 

 

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