The Helpline provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling.
Speak to an Adviser on Freephone 0808 8020 133, 8am to midnight, seven days a week.
What will it cost?
Calls are free from UK Landlines and UK mobile networks 3, EE, Orange, Virgin Mobile, Vodafone, T-Mobile and O2. Networks may change their policies and charging at any time. Please contact your network for further details. Calls from BT phone boxes are free, however some other public phone operators may charge you to call.
Who will answer the phone?
You will be talking to a GamCare Adviser who is trained to listen and help people affected by problem gambling. The Adviser will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and it is an important first step towards dealing with the problem. If you wish to address the underlying issues which drive you to gamble more than you want, the Adviser may be able to help you do that too by putting you in touch with a local face to face counsellor if there is one in your area.
If you have a friend or family member who is a problem gambler, the Adviser can suggest ways you can support them and encourage them to seek help. We can also help you deal with the effects of their gambling on your own life.
If all the Advisers are busy, or you call between midnight and 8am, you can leave a message including your name and a number you are happy for us to call you on. We will then call you back when the lines are open.
Is it confidential?
Yes, the details you give us about your situation will be kept strictly confidential to Gamcare. We will not disclose your information, except in situations where we are required to do so by law, or if there is a risk of significant harm to the caller or another person.
Calls may be monitored or recorded for quality assurance purposes. Call recordings will be deleted after 28 days. The team works to a standard code of practice, which includes strict confidentiality within the team. Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues, but no information about callers is disclosed to third parties outside the GamCare counselling team without your consent except in the circumstances stated above.
Remember you don’t need to give any details that identify you during the call at any time, if you do not wish to.
The HelpLine number you have called may appear on your telephone bill if it is itemised. Also if someone else uses the last number redial function on your telephone that will call us again. We recommend that you find somewhere quiet and private to call from if you want to discuss personal matters in depth.
For further information on confidentiality and Data Protection please see T&Cs and data protection
Do I need to give my name?
No. You need not say who you are at all, but you may wish to do so. This information will be stored on a secure database. Likewise if you decide to be referred for counselling, we will need to take some personal details from you. This will be explained during the call.
How often can I call?
When you contact us, you can take as much, (or as little) time as you want to discuss your concerns. Some callers only contact us once, however some people may need to contact us again. We are sometimes just the beginning of a journey to recovery, and if you feel you need to speak with someone about your gambling issue frequently we are also able to signpost to other, specialist agencies who can help longer-term. We can also refer to our counselling services if appropriate.
What do our callers say?
“The Advisers at GamCare are great and always listen to what you have to say, whilst offering information and links that are really helpful. Without this helpline service there would be very little hope for people like me”
“Many thanks, the lady was totally understanding and on my wavelength. Listened to everything I had to say”
“Great Service. Today is my Day One.”
**If you are deaf or hard of hearing, you can access the helpline via a service called Next Generation Text Service. Find out more at http://ngts.org.uk/
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