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Social Responsibility & Interaction

Enables gambling industry managers and employees to identify customers who may have an issue with gambling, to understand their behaviour and conduct sensitive, meaningful interactions with those customers at the right time and place to signpost to appropriate support services.

As well as helping teams to identify the behavioural characteristics of customers who may be at risk of gambling-related harm, this course gives an understanding of the psychology of gamblers in relation to interaction. It will encourage the development of skills to provide effective, motivational interactions and conversations with at-risk customers.

This course is aimed at those working across the gambling industry, who have responsible gambling interactions with customers in a frontline capacity, such as customer service teams or those working in land-based premises.

Each attendee is awarded GamCare Social Responsibility Certificate of Attendance - 3 Hours (CPD).

Our next course(s) in London will run on:

  • Tuesday 13th September from 10am - 4.30pm

Please register your interest using the application form below.

Social Responsibility & Interaction Application Form