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GamCare Announces Further Service Expansion

10th April 2013

GamCare is today announcing further service expansion into Staffordshire with treatment partner IMPACT Alcohol & Addiction Services. 

The GamCare network of treatment partners provides treatment across Great Britain for those who need sustained help to deal with their gambling problems. IMPACT provides face-to-face counselling services for anyone experiencing gambling problems.

Wendy Condlyffe, Head of Service Development & Marketing, IMPACT Alcohol & Addiction Services said: IMPACT delivers counselling on addiction services. We have been delivering counselling to people with gambling problems on behalf of GamCare since 2009 and all of our counsellors are trained by GamCare. Initially we delivered the service in Telford and Shropshire but we have recently extended services to include Staffordshire and we have seen an increased number of calls from that area. We see clients in person or deliver telephone counselling. Since 2009 we have seen an increase in referrals of about 50% year on year; the types of addiction are varied but the feedback from the clients suggests that it helps them to address their addiction to gambling. Visit for further information about the gambling counselling services provided by IMPACT.

Editor notes

1. GamCare is the national provider of education, advice, practical help, support and treatment for anyone affected by problem gambling. Founded in 1997, the GamCare HelpLine receives nearly 100 calls a day with more than 85% of clients rating the service as “very good” or “excellent”. In 2011/12 GamCare treated more than 2,700 clients. Around 90% of gamblers in treatment are assessed as problem gamblers; this reduces to around 30% at the end of treatment. GamCare’s return on investment is estimated at 7:1.

2. GamCare supports best practice within the gambling industry through training, GamCare Certification, consultation and training. GamCare Certification is an internationally recognised third party accreditation available for gaming, betting and lottery products across land-based, mobile gaming and internet platforms. GamCare training is face-to-face or via GamCare ExTra e-learning. For more information visit

3. IMPACT Alcohol & Addiction Services is a registered charity that has been delivering a wide range of counselling and other alcohol related services in Shropshire, Telford & Wrekin since 2000.

Media Enquiries

Please contact Ruth Halahmy, Marketing and Fundraising Officer, GamCare by phone 020 7801 7028 or email [email protected].

Images available on request