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Work for GamCare

Current opportunities:

 

Admin Assistant

Hours: 3 days per week (21hrs)
Salary: £20-£22k pro rata
Reporting to: Executive Assistant

GamCare is the leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Our expert services are confidential and non-judgemental. GamCare operates the National Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling.

We also offer a range of free treatment across England, Scotland and Wales, as well as a moderated Forum so that people can speak to others experiencing similar issues and seek support. GamCare also delivers education and prevention strategies to gambling industry and other professional clients.

We are now seeking a part time Admin Assistant to support the team based in our head office. The successful candidate will provide general administrative support across head office functions and manage the general day to day duties.

You will:

The role is a permanent position based at our London office, a two minute walk from Old Street station. We are able to offer some flexibility around the days/times worked.

To discuss the role further please contact Kanika Lim, Executive Assistant on 020 7801 7000.

Closing date for applications is Friday 7th September at 5pm.  Interviews are scheduled to take place on the Monday 17th and Tuesday 18th September.

Please send your application form to [email protected]. If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Job Description and Person Specification

Equal opportunities monitoring form

Application form

Declaration of Criminal Record form


Frontline Services Team Leader

Home Based, UK
35 hours per week
Salary £30,000

GamCare is the leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Our expert services are confidential and non-judgemental. GamCare operates the National Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling.

We also offer a range of free treatment across England, Scotland and Wales, as well as a moderated Forum so that people can speak to others experiencing similar issues and seek support. GamCare also delivers education and prevention strategies to gambling industry and other professional clients.

We are now seeking a full time (35 hours) Frontline Services Team Leader for the National Gambling Helpline, Netline, Forum and Chatroom. This position is pivotal in leading a team of advisers, providing professional leadership, support and expertise to this crucial service.

The role requires applicants who are able to work independently and who are committed to ensuring service users have a positive experience towards recovery. A knowledge of safeguarding adults and children would be an advantage although training will be provided.

Experience of working with addictions such as alcohol, drug or smoking with an interest in problem gambling and affected others would also be desirable, but not essential.
Able to embed best practice and hold advisers to account in the delivery of the service.

The Team Leader will be reporting to the Head of Clinical Services and be pivotal in leading and delivering a first class service.

This position will require some out of hours working as the service is operational from 8am - Midnight every day. You should:

  • Be educated to Diploma or equivalent level
  • Have helpline and counselling experience and/or a relevant qualification
  • Have excellent MS Office skills
  • Have past qualifying experience of managing a team
  • Be a flexible team player and demonstrate an ability to manage and supervise advisors
  • Demonstrate fair and sound leadership and people management skills
  • Have excellent time management skills
  • Be committed to the aims and values of GamCare

This post is subject to a Disclosure and Barring Service (DBS) check.

To discuss the role further please contact Candice Donn, Head of Clinical Services, or Helen Garratt, Director of Clinical Services on 020 7801 7000.

Closing date for applications is Friday 31st August 2018 at 12 noon. Interviews are scheduled to take place in London on Thursday 6th September.

Please send your application form to [email protected]. If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Job Description and Person Specification

Equal opportunities monitoring form

Application form

Declaration of Criminal Record form


Frontline Services Adviser

Home Based, UK
Salary £22,000   
35 hours per week

GamCare is the leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Our expert services are confidential and non-judgemental. GamCare operates the National Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling.

We also offer a range of free treatment across England, Scotland and Wales, as well as a moderated Forum so that people can speak to others experiencing similar issues and seek support. GamCare also delivers education and prevention strategies to gambling industry and other professional clients.

GamCare is now looking to recruit Frontline Service Advisers on a full-time basis to work across our support services.

Key Responsibilities include:

  • Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
  • Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
  • Undertaking Brief and Extended Brief Interventions;
  • Ensuring safeguarding issues are managed effectively;
  • Maintaining caller and call records on our database;
  • Moderating our online Forum and Chatrooms.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to Advisers.

The role is home-based; however, you will be required to attend training and update sessions in our offices in London. You will need to have a modern ICT set-up at home and access to an appropriate environment to deliver confidential support. 

We operate the National Gambling HelpLine between 8am – Midnight, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis.

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To discuss the role further please contact Candice Donn, Head of Clinical Services, or Helen Garratt, Director of Clinical Services on 020 7801 7000.

Closing date for applications is Friday 7th September 2018 at 12 noon. Interviews are scheduled to take place in London on Thursday 13th September.

Please send your application form to [email protected]. If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

Job Description and Person Specification

Equal opportunities monitoring form

Application form

Declaration of Criminal Record form


 

Hertfordshire Criminal Justice System Coordinator

One year fixed term contract, subject to extension (funding dependent)
alary £30,000 pro rata

GamCare is the leading national provider of information, advice, support and free treatment for anyone affected by problem gambling. Our expert services are confidential and non-judgemental. GamCare operates the National Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling. We also offer a range of free treatment across England, Scotland and Wales, as well as a moderated Forum so that people can speak to others experiencing similar issues and seek support. GamCare also delivers education and prevention strategies to gambling industry and other professional clients.

We are in a dynamic phase of development as an organisation and this is an exciting time to join our enthusiastic team in a role that you will be able to shape and advance.  

Funded by Hertfordshire Police and Crime Commissioner’s Innovation Fund, you will be responsible for implementing a new programme to improve awareness of and introduce screening for problem gambling within Hertfordshire’s Criminal Justice System (CJS). The programme will also develop pathways to improve access to problem gambling support for anyone in Hertfordshire and will develop problem gambling support to sit alongside existing rehabilitative interventions for offenders.

We are looking for someone who can work well with people and think creatively to develop ideas and solutions to bring about the best outcomes for individuals who are experiencing problem gambling and for the whole CJS, improving access to treatment across the whole region. 

Excellent communications skills are vital as the role will involve a high level of partnership engagement, working with partner agencies to understanding their needs, constraints and requirements, and you must also be able deliver engaging training.  Someone who is organised, able to develop high quality resources, and is comfortable in handling evaluation data will excel in the role. You will be able to identify trends and themes in the incidence, experience, and treatment of problem gambling across the CJS to feed into strategies for engaging with the issue both on a local and national scale. 

Although as a self-starter you will be able to find new opportunities to tap into local Hertfordshire networks, you will also be well supported by a line manager and wider team in London. You will work closely with all involved in the bespoke counselling support and with the Development Team to pull out, organise and distribute any learning from working with this cohort.

The role will require significant delivery time in Hertfordshire, as well as administration done from the London office. The ideal candidate must be willing to work flexibly from a variety of locations and approach the work in a creative and innovative manner.

This role will require an enhanced DBS check.

For further information, please contact Jenny Brace, Head of Business Development at [email protected] or call 020 7801 7020.

Closing date for applications: 9am on Monday 17th September 2018. Interviews are expected to take place Wednesday 19th September 2018 in our London office.

Please send your application form to [email protected]. If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation. Please note that we do not accept CVs.

Job Description and Person Specification

Equal opportunities monitoring form

Application form

Declaration of Criminal Record Form


 

GamCare Recruitment Privacy Notice

The Charity is committed to process your personal data, fairly, lawfully and transparently. We will only use your data for specified, explicit and legitimate purposes in line with GDPR guidelines (2018). We will not be holding your details no longer than legally required.

What information do we hold about you?

We require following details about you in order to assess your suitability for the role and to manage the recruitment process:

  • Your name
  • Your contact details
  • Your education and work history
  • Any other work-related information you provide, for example, education or training certificates
  • Your referee details
  • Your rights to work in UK

How do we use this information?

We use the information you provide in your application form to assess you for the suitability for the role. We will only collect your references, your education and training certificates, verification document for your right to work in UK and DBS related supporting documents if you have been offered the position.

How do we hold this information and who do we share your information with?

Your information is held within GamCare, electronically including emails and in hard copies, to manage the recruitment process. Your data will only be shared with those within the organisation who are responsible for processing your data and those personnel involved in the short-listing and interviewing process. We will not hold your data any longer than legally required, and this is in accordance with our record management policy. Your data will not be shared outside the EEA as our recruitment process is managed internally.

Your rights

You currently have the right at any time to ask for a copy of the information about you by writing to [email protected]

Retention of your data

Your data will be retained for no longer than is necessary, in accordance with our Record Management policy.

Concerns

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at https:\\ico.org.uk\concerns.

Contact

Please address any questions, comments and requests regarding our data processing practices to [email protected]

Changes to the Privacy Notice

This Privacy Notice may be changed by us at any time and changes will be posted here. This Privacy Notice will be updated in due course to comply with any further requirements under the General Data Protection Regulation (2018).

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