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Chatroom and Forum Etiquette

Please note that every new user will find their first Forum post will need to be moderated by our Forum Admin. This is to minimise spam posts, which unfortunately can be a problem for any online Forum. This may take up to 24 hours, however thereafter, your posts will appear as soon as you write them. Thank you for your understanding.

Forum and Chatroom Rules of Engagement

Registration for the GamCare Forum and Chatroom is free. However, registration means that you accept the these rules of engagement. The rules are not meant to be exhaustive and we reserve the right to edit posts and/or, take other action in accordance with the purpose and principles of the Forum and Chatroom.

By registering to use Forum and/or Chatroom services, you are agreeing to be held responsible for the information you post on these services and you are confirming that you accept and understand the following Rules of Engagement:

  • You must be aged 16 or over to create an account (visit if you are under 16).
  • All posts and comments reflect the views of the author of that post. GamCare will not be held responsible for the content of any member messages or information posted.
  • Please show consideration and respect for other users and for their opinions.
  • Be sensitive to how your messages may be viewed and perceived by others.
  • Try to use clear English with standard punctuation, capitalization and paragraphs in your posts.
  • Do not post in ALL CAPS or in large fonts.
  • Before offering advice, make sure your information is accurate. Remember, another user’s suggestion is not a substitute for a professional’s opinion. Also, what works for you may not work for everyone.
  • GamCare staff are specially trained to ensure the therapeutic nature of the Forum. They are not permitted to self-disclose as the main focus must be on Forum and Chatroom users.
  • In accordance with policy and procedure, GamCare staff will delete or edit posts (this is known as “moderation”) that are deemed to be against the purpose of Forum or Chatroom services.

Please DO NOT upload articles, images, video clips/films, or links to these, or post comments or messages which:

  • are obscene, insulting or considered malicious to others;
  • are disrespectful of other people’s views;
  • do not reflect the purpose or theme of the specific Forum or Chatroom;
  • promote political lobbying;
  • promote gambling activities;
  • disclose the identity or contact details of any other person.
  • seek to engage with other service users for the purpose of recruitment for research, marketing, media coverage, usership organisations or political activism. All media/research enquiries should be directed to [email protected]. We will only allow a research project to be posted in the forum if we feel it will not interfere with the recovery of our members in any way and we reserve the right to refuse any requests.
  • advertise any products, websites, third parties, agencies or services without prior permission from GamCare Management (please email your request to [email protected] and it will be dealt with by the appropriate manager).

Please avoid posting when under the influence of drugs or alcohol.

Any user who posts anything that may cause technical problems for GamCare or other users will face an immediate and permanent ban from the Forum or Chatrooms.

Please note: We do acknowledge that for some individuals, campaigning on gambling-related harms can form a legitimate part of their recovery. The GamCare Forum and Chatroom services are not spaces for organising political action or recruiting other service users for the purposes of doing so. Should you wish to petition the Government about a political matter concerning gambling-related harms, please visit or write to your MP. Please do not use GamCare’s online services to recruit other petitioners.

Sharing Your Contact Details

There may be times when you feel you would like to share your personal contact information with other members of the Forum. In these instances, we would request you refrain from placing your details in an open post our moderators will remove it. This is due to the fact that all information shared on the Forum is available to anyone (including those who are not Forum members), and the contact you would receive may not always be safe, appropriate or helpful.

Our responsibility is to keep the Forum as a safe space focused on recovery and for this reason we will remove contact details shared on open posts.

Managing Your Distress

If you are feeling distressed or may be in crisis, we strongly recommend that as well as or instead of posting on the Forum, you contact our team either over the phone or via web chat to speak to someone who can support you. We are available 24 hours a day.

Zero Tolerance Policy

GamCare operates a zero tolerance policy with regards to the abuse of other service users or staff. This is known as ‘cyber-bullying’ where it occurs online. Personal or targeted insults, threats, obscene comments and aggressive outbursts directed at other service users or at staff will not be tolerated. Users who persist in engaging in this way may be banned from GamCare’s services. Please report any abusive posts or incidences of cyber-bullying to [email protected].

E-mail Accounts

You must register on this site with an email address that is valid. New users will not be able to post on the Forum or Chatrooms until they click the activation link sent to their registered email address, and the account has been approved. Registered Forum and Chatroom users are responsible for keeping GamCare up-to-date about their current email address.

Registered Accounts

Only one account per person is allowed. Registering more than one account will result in all of the user’s accounts being suspended, and the user may be permanently banned from using the GamCare Forum and/or Chatroom services.

Privacy Statement

GamCare does not sell, rent or trade user information and will always strive to maintain a high level of security to ensure users’ data are kept private and confidential. Users email addresses are kept on a secure server. GamCare reserves the right to use anonymised information gathered from its services for research or marketing purposes: details which personally identify an individual will always be removed. The content of the GamCare Forum is owned by GamCare; Chatroom postings are not retained by GamCare once sessions end.

Disclosure of Criminal Activity

We acknowledge that some users may want to discuss historical criminal activities. However, if we believe any user (or people they know) are at present risk, we may have to disclose this information to the appropriate authorities. This is to safeguard all parties concerned. Such comments may also be removed or moderated by our team.

Account Removal and Banned Accounts

If a user wishes to leave the Forum and Chatrooms, we can deactivate the account at their request which means they will no longer be able to log in. Posts will remain on the site unless there are safeguarding issues, or unless a user specifically requests these to be removed – this will be addressed on a case by case basis. Forum users should consider the fact that forum posts are public before deciding to post identifiable details about themselves and their families and friends.

A person who wishes to move on from the forum may wish to have their posts re-attributed to ‘anonymous-user’. However GamCare would not allow users to continually leave the site and return to create new accounts as we feel this goes against the spirit and community of the forum and so we reserve the right to refuse this request. Members may wish to consider taking a break from the forum rather than deactivating their account completely if they feel unsure about whether they wish to return in future.

If you have any questions about removing posts, accounts or threads, please email [email protected]

Chatroom posts are not available for other users to view once sessions end.

Service users who continually breach GamCare’s Rules of Engagement, and who do not respond to attempts to guide or moderate posts, may be banned temporarily or permanently depending on the nature of the breach. We will retain information on banned users so that we can attempt to stop them from registering again and we may use their information should the need for further (for example, legal) action arise.

Any questions regarding the Forum or Chatrooms should be sent to [email protected].

And finally…

We hope you can contribute positively to our online Forum and Chatrooms, and as frequently as you can, to help us to make this a thriving and rewarding community that encourages recovery from the effects of problem gambling!

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We are available 24 hours a day, every day of the year. You can also contact us for free on 0808 80 20 133. If you would like to find out more about the service before you start, including information on confidentiality, please click below. Call recordings and chat transcripts are saved for 28 days for quality assurance.

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