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Problems Logging in - Try clearing Cache and using a different browser

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#1 Posted on:
Tue, 25/09/2018 - 18:09

Forum admin

Joined:
2010-11-01

Dear All,

sadly log-in is still an ongoing issue, however we have reassurance from our web hosts that the problem will be resolved in the next 48 hours.

In the meantime please try and clear your cache on your browser and/or try using a different browser, some users have had success logging in following these steps.

We would like to apologise again that this is taking so long, we are doing the best we can.

Thank you for your patience.

All the best,

Eva

Forum Admin

Posted on:
Sun, 30/09/2018 - 10:03

Forum admin

Joined:
2010-11-01

Update: 

Our developers implemented a fix which unfortunately hasn't worked. We can only apologise that so many of you are still unable to log in and post on the forum. We assure you the developers are still working on this as a matter of urgency, and we will update you as soon as we have any news.

If you have any comments about this situation please email [email protected].

Again, thank you for your patience.

Deirdre
Forum Admin

Posted on:
Mon, 01/10/2018 - 11:36

Forum admin

Joined:
2010-11-01

Dear All,

We are very sorry to hear that many users are still unable to access the GamCare website, despite our web developers reassuring us that this issue had been rectified.

As GamCare has a small team, we rely on external support to maintain our website database and server. We sincerely apologise that this issue is taking longer to fix than we first thought. The team have assured us that they are investigating thoroughly and as quickly as possible to get everything back to normal.

Please be reassured that every member of our team is fully invested in supporting your recovery through every channel we offer, and we will be retendering for the contract for our main website in the very near future to ensure we can continue to deliver the excellent services you expect from us.

Once again, we apologise that so many users have been affected by this issue, and we have asked the developers to work as quickly as they can.

Our HelpLine and NetLine are still available for anyone who is currently unable to access the site and needs support in the meantime.

 

Cathrine Sweet

Head of Marketing and Communciations

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