GamCare and the Samaritans are being funded by the Gambling Commission to work together to improve the quality of customer interactions within the gambling sector and in particular, crisis situations.
We have created a short survey to help us understand this issue better, through hearing from those who have been directly impacted by gambling. This is a real opportunity to bring lived experience into the formulation of the guidelines which the gambling industry will receive on how to support vulnerable and suicidal customers.
If you choose to complete this survey, you will be asked a series of questions about your gambling, whether it has caused you to have suicidal thoughts, and whether and how you have been in touch with gambling industry staff about these thoughts.
The survey should take around four minutes to complete. The deadline for completion is Friday 16th October.
We fully understand that thinking about times when someone has had suicidal thoughts can be very difficult, and so we only want you to participate in this survey if you feel safe enough to do so. Please do not take part if you are struggling at the moment, or have been recently. Free support is available at all times from Samaritans on 116123, and the National Gambling Helpline is available whenever you need support around your gambling.
You can access the survey at https://www.surveymonkey.com/r/expertsbyexp
Thank you for your time, it is greatly appreciated.
We are available 24 hours a day, every day of the year. You can also contact us for free on 0808 80 20 133. If you would like to find out more about the service before you start, including information on confidentiality, please click below. Call recordings and chat transcripts are saved for 28 days for quality assurance.