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iPad forum problems

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#1 Posted on:
Wed, 10/01/2018 - 20:06

Scotto85g

Joined:
2018-01-01

scott

 

Hi there,

I just wondered if you have ever had any feedback with regards to viewing this forum on an IPad. I get very strange things occurring when trying to type a forum post, the cursor can jump around. It can be hard to enter into a new line or edit a word on the page for example. Sometimes I will be typing and nothing appears also. I wonder if I am alone in getting these issues?

Cheers

Scott

Posted on:
Thu, 11/01/2018 - 17:26

Forum admin

Joined:
2010-11-01

I'm sorry to hear that Scott. We have not heard of anyone having an issue with accessing the forum on iPad. We'd be grateful if anyone else on the forum who uses an iPad can give us some feedback on this thread.

Best wishes

Deirdre
Forum Admin

Posted on:
Mon, 04/06/2018 - 00:24

Flopsy42

Joined:
2018-05-14

 

 

It’s bad on my iPhone X too.  Entering a new line is almost impossible, often taking the cursor back to the start of the post  

 

 

Posted on:
Mon, 04/06/2018 - 11:44

Forum admin

Joined:
2010-11-01

Thank you very much for the feedback Flopsy. I've passed it on to the forum manager.

Kind regards

Deirdre
Forum Admin

Posted on:
Tue, 05/06/2018 - 22:23

Oldhamktf

Joined:
2015-09-26

I do get issue when I have written a post and before posting I re-read and if I want to make alterations the cursor dispears and makes it difficult to edit

Posted on:
Wed, 06/06/2018 - 21:40

Mixer

Joined:
2016-12-03

Just to add, I updated the software on my iPhone a couple of weeks ago. Since then, the forum section headings (e.g. "Overcoming Problem Gambling" etc.) appear only on the leftermost side of the screen, only a few characters wide and thus stretching down the screen. The wordwrapping makes the headings unreadable. 

Not sure if your software has been updated to reflect the latest Apple software upgrades...?

Editing posts on an iPhone has alays been a bit of a pain, as Oldham and others in this thread have found. It can be done, but it's a bit cumbersome.

Posted on:
Wed, 20/06/2018 - 18:52

Forum admin

Joined:
2010-11-01

Thanks for the feedback Oldhamktf and Mixer, this has been brought to the attention of the forum manager.

Thanks again,

Forum admin.

Posted on:
Thu, 19/07/2018 - 07:04

NT

Joined:
2017-12-16

I know that this will be passed onto the forum manager and I know that this could take weeks to solve but I, too, have had problems entering my post today on my iPad. This never happened in the past. 

Posted on:
Fri, 20/07/2018 - 19:43

Forum admin

Joined:
2010-11-01

Hello NT,

Thanks for the feedback, I will bring it to the attention of the forum manager.  You can email [email protected] if you want to share more details about what happened, for example whether it coincided with particular software updates on your iPad, or if you want to share screen shots showing any visible problems with the GamCare webpages as they display on your device.

Thanks again,

Forum admin.

Posted on:
Thu, 01/11/2018 - 19:10

GamHelp

Joined:
2017-11-07

Just typed this on IPad took me 4 attempts...

Making Forum posts was and still is practically impossible from an iPad!!

Clearly no-one from the dev team has ever tested this, as they would instantly discover:

 

- text disappears off screen

- line breaks not spaced correctly

- mouse dissapears

- tiny letterbox input area

etc

 

 

Posted on:
Fri, 02/11/2018 - 21:37

Forum admin

Joined:
2010-11-01

Dear GamHelp,

Thanks for the feedback.  We are sorry that you've experienced difficulties when using the forum on your iPad.  We will inform the forum team leader so she can raise the issue with the website developers.   If you like, you can email [email protected] if you want to share more details about your device/ iOS, or if you want to share screen shots showing the problems with the display of the GamCare webpages on your iPad.

Thanks again,

Forum admin.

 

Posted on:
Wed, 07/11/2018 - 21:54

Ineffable

Joined:
2015-02-21

I can’t create new topics - have been on the site often but haven’t posted since May. I can post to existing threads but if I try to create a new one and save it it just comes up with an error page. Tried it several times tonight.  Is this a common issue?

Posted on:
Fri, 09/11/2018 - 12:01

Forum admin

Joined:
2010-11-01

Hello Ineffable,

This issue has been reported by several users and the website developers have tried to fix it, but it sounds like your feedback indicates that it is still a current problem for you.  Thanks for letting us know, and apologies for your inconvenience.  I will pass alert the forum team leader to your feedback.

Kind regards,

Forum admin.

Posted on:
Fri, 30/11/2018 - 00:12

GamHelp

Joined:
2017-11-07

 

Hello,

The text entry problems are still exactly the same? See previous post above.

Simply get an iPad out and try entering a post with 30-300 words, not easy.

 

Posted on:
Thu, 06/12/2018 - 21:33

Forum admin

Joined:
2010-11-01

Hello GamHelp,

Apologies again that you are continuing to experience problems using the forum on your iPad. 

Our head of communications has asked us to reassure you that she has asked the website developers to address this issue, and that soon GamCare will be gathering user insight into what our website users want to see in the new GamCare website, for a more seamless experience.

Thanks again for the feedback,

Forum admin.