Timeouts

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captain46
(@captain46)
Posts: 1226
Topic starter
 

Hi - f.A.O. Forum Admin plus any other members who have this issue - over the last week, every time I hit the 'Add Reply' button to add a post, the 'Working' symbol continues for a couple of minutes followed by a 'Timeout' screen appearing, which tells me all is ok at my end but there is a timeout on the Gamcare connection/server.

Each time after I log out of my browser and login again, my post is there, but just wondered if Gamcare aware of this issue? The risk is that one time the timeout will not add the post and 20 mins of typing is lost and will have to start again...

Captain46

 
Posted : 14th April 2022 3:58 pm
(@sinceninetyeight)
Posts: 65
 

I had this and rewrote the post and it’s posted each attempt! 

 
Posted : 14th April 2022 7:37 pm
Forum admin
(@forum-admin)
Posts: 5966
Admin
 

Dear all,

Please accept our apologies for the technical issues you're experiencing with the Forum the last few days, we appreciate its very frustrating! We are aware of the issue and are working to resolve it. In the meantime, we've been tidying up duplicate posts and merging them together where you get replies on more than one duplicate thread, so you don't miss out on anyone's communication with you.

Thank you for your patience, and sorry again!

Jamie

Forum Admin

 
Posted : 15th April 2022 10:25 am

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