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Gamstop did not work to a UK casino  

 
shaneleese
(@shaneleese)

Hello,

I am a recovering gambler and I have signed up to gamstop in the past 5 months and have gamban on my computer at home. Unfortunately I was able to sign up to a UK casino and deposited and lost a lot of money. I understand it was my fault but is there any reason I was able to sign up to this casino. I dont want to say the casino name in case anyone else can see it but in the terms and conditions it does state you HAVE to be a united kingdom resident and it does have a section in regards to problem gambling.

I did not sign up using any other details which is different than I signed up to gamban for. Same email, phone number, address. Am I always going to have the possibility of registering to a UK casino? I know a few with no licenses to the UK will do this but I thought the UK companies should be unable to do this?

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Posted : 29th March 2019 5:53 am
Vin47
(@vin47)

Does the casino have a UK Gambling Commission license? If so it should be now registered with Gamstop. I should start by contacting the casino customer support and ask them to clarify.

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Posted : 29th March 2019 9:00 am
shaneleese
(@shaneleese)

Yes it does run under a UKGC gambling license. I have reached out to them and all they have done is closed my account with no possibility of a refund. I asked them about gamstop and they have stated they will get gamstop but did not state when. This website has no sister sites but it is especially dangerous for problem gamblers as someone could fail the same way I have done with no possibility of money back

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Posted : 29th March 2019 2:41 pm
brucey-b
(@brucey-b)

Report them to both the Gambling Commission and to Gamstop. If this is a condition of their license, (as per Gamstop they should all have signed up by last year) they may be hit with a massive fine which will make them and others think twice about saying “we’re planning to maybe sign up to it someday if it suits us” again.

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Posted : 29th March 2019 10:02 pm
Forum admin
(@forum-admin)
Admin

Hello shaneleese,

Welcome to the forum , well done for posting here, and for registering with GamStop and installing GamBan.

You have taken constructive steps to reduce the risk of relapse. Even so, you found a loophole. It is good that you've brought it to the attention of the gambling operator and they have closed your account. Well done for being responsible and not publicising the company name here, in case that triggers other forum members to seek out that loophole themselves.

Some of our forum members have layer upon layer of protection, for example, banking with banks that block gambling transactions, allowing their partner to monitor their online banking, reducing how much money they can instantly access, having parental controls on their broadband, scheduling their time with other activities. Please feel welcome to call us on 0808 8020 133 if you'd like to talk about what happened, as reflecting on what factors contributed to the slip-up could help you identify where you can make changes to support your recovery further.

Using support regularly can help you maintain a recovery mindset, so if you aren't already using GamCare treatment services please call us so we can offer you details for local and online options. We can also give you details for other types of support. Please feel welcome to continue using the forum.

If you are contemplating making a complaint to the gambling company about your experience, you might find it useful to look at the Gambling Commission webpage guidance for making complaints:

https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx

Take care,

Forum admin.

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Posted : 29th March 2019 10:13 pm
Muststop123
(@muststop123)

100% please report them to the Gambling Commision with any evidence you have such as emails.

If they are a UK based casino they should have signed upto Gamstop by the end of last year. It is not a voluntary thing, they have to as part of their licence agreement to operate in the UK. At the very least they should be fined (hopefully a big one). Would be nice to see them lose their licence.

The operators who play within the rules are bad enough, the ones who can't even bothered to act legally to try and help protect problem gamblers really are disgrace.

Thank you for not sharing their name for obvious reasons - one part of me would like to know their name so I could also complain to GC but obviously that information in my hands would be extremely risky.

Please let us know how you get one.

Muststop123

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Posted : 2nd April 2019 10:59 am
JPJ2020
(@jpj2020)

I have just had the same situation occur, is it a worth complaining? what would be the best way to go around it? they say that they carried out responsible gambling check in a way of two emails asking if i was in control, i feel that it is not enough of a check.

 

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Posted : 28th November 2019 11:24 am
Muststop123
(@muststop123)

Was it a UK online casino with a UKGC licence number (they usually state them at the bottom of their website) and are you signed up to Gamstop with exactly the same details (name, address, DOB, email etc) as you signed into the online casino?

If yes to both then you should report them to the Gambling Commission as complying with Gamstop registrations should be part of their licence agreement.  You may not get your money back as you did make the decision to gamble yourself but the GC can take action to take their licence away if they persist in breaking the terms of it.

 

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Posted : 28th November 2019 12:45 pm
JPJ2020
(@jpj2020)

They are licenced under the ukgc. and yes the same details but they say that they dont have to be with gamstop. im going to complain to the GC as soon  as possible.

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Posted : 28th November 2019 4:06 pm
Muststop123
(@muststop123)

Please let us know how you get on. There is a big button at the top of the GC website for making a complaint so hopefully not too difficult to do.

Good luck

Muststop123 

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Posted : 29th November 2019 9:01 am
JPJ2020
(@jpj2020)

Well they replied with email saying that is is only best practice to sing up and not a necessity, they also say that they are a new casino, but they have been established since early  2018.

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Posted : 3rd December 2019 11:29 am
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