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#1 Posted on:
Mon, 18/06/2018 - 00:08

Gem1209

Joined:
2017-08-14

its been almost several months now without any access to a single chat room, when will members get an honest answer as to why they’re no longer available?  For what’s allegedly supposed to be the the uks no 1 gambling addiction charity the service has dropped well below standards of late and the website with lack of interaction from moderators and lack of services has almost become like an after thought

Posted on:
Mon, 18/06/2018 - 12:53

Phil72

Joined:
2016-10-07

Great post and I agree entirely.

Posted on:
Mon, 18/06/2018 - 18:48

Forum admin

Joined:
2010-11-01

Hello Gem and Phil

We understand your frustration. The chatroom is in the very final stages of signoff and we should have something positive to announce very soon.

Best wishes

Deirdre
Forum Admin

Posted on:
Mon, 18/06/2018 - 19:59

triangle

Joined:
2014-03-14

Gem1209 wrote:

its been almost several months now without any access to a single chat room, when will members get an honest answer as to why they’re no longer available?  For what’s allegedly supposed to be the the uks no 1 gambling addiction charity the service has dropped well below standards of late and the website with lack of interaction from moderators and lack of services has almost become like an after thought

Couldn't you get through on the freephone or Netline chat Gem?

Posted on:
Sun, 15/07/2018 - 15:02

triangle

Joined:
2014-03-14

Forum admin wrote:

Hello Gem and Phil

We understand your frustration. The chatroom is in the very final stages of signoff and we should have something positive to announce very soon.

Best wishes

Deirdre
Forum Admin

a month on, anything new to report on the chat room?

 

Posted on:
Sun, 15/07/2018 - 19:11

Forum admin

Joined:
2010-11-01

Hi Triangle, All,

you have noticed that we have deployed the chatrooms on the live webiste, unfortunately things have not improved since our test on the 29th of June (thank you for your help on that day Tri!).

We are still working on this as a priority, but we are very much dependant on our webhosts to help make this happen.

All I can say is thank you for your patience and that we (ALL at GamCare) share your frustration about the Chatrooms still not being available.

Thank you for your understanding.

All the best,

Eva

Forum Admin

Posted on:
Mon, 16/07/2018 - 11:49

Phil72

Joined:
2016-10-07

Six months I believe?

Posted on:
Mon, 16/07/2018 - 12:00

Forum admin

Joined:
2010-11-01

Hello Phil,

We apologise for the length of time it has been taking to resolve this technical problem.

Take care,

Forum admin.

 

Posted on:
Mon, 16/07/2018 - 13:58

triangle

Joined:
2014-03-14

I apologise for asking so often Forum Admin.  Must be incredibly frustrating for you to be giving the same answer when you just want the chat up and running.

Posted on:
Tue, 17/07/2018 - 08:52

Forum admin

Joined:
2010-11-01

Hi Tri,

please don't apologise, it's absolutely fine, I know it has been a very long time. 

I am hoping to give you some good news this week.

All the best,

Eva

Forum Admin

Posted on:
Fri, 20/07/2018 - 19:51

Forum admin

Joined:
2010-11-01

Dear all,

"As of Monday 23rd July, we will be trialling a new chatroom platform that has now been integrated into our website".  Please read more here:

http://www.gamcare.org.uk/news/new-gamcare-chatrooms-%E2%80%93-live-monday-23rd-july

Take care,

Forum admin.

Posted on:
Tue, 24/07/2018 - 17:48

Oldhamktf

Joined:
2015-09-26

 

How’s the new Chatrooms looking? Unfortunately I can’t join in The day and missed Monday. 

Hopefully it will be successful it certainly played a big part in my recovery. 

Has the set up changed much? Have many people logged in? Do we know what the future plans about times and days are?

KTF 

Posted on:
Thu, 26/07/2018 - 16:25

Forum admin

Joined:
2010-11-01

Hi Oldham,

We've been trialling the room at 1pm all this week and a lot of the regulars have been in. It would be lovely to see you there. If you can make it. We will likely change up the time of the room next week, depending on staffing. We will publicise the hours on the chatroom page and in the forum. We will provide further information about future times and dates when we're able. We're not in a position to at the moment.

If anyone who's attended this week would like to give some comments here, it would be great to hear from you.

Best wishes,

Deirdre
Forum Admin

Posted on:
Thu, 02/08/2018 - 20:23

Forum admin

Joined:
2010-11-01

Hello all, just a note to point you towards the latest opening hours of the chatroom:

http://www.gamcare.org.uk/forum/chatroom-opening-hours

Best wishes

Deirdre
Forum Admin

Posted on:
Mon, 13/08/2018 - 13:38

WhereIsMyMind

Joined:
2018-06-13

The chatroom is supposed to be open but I have just checked and its not open?

Posted on:
Mon, 13/08/2018 - 19:29

adam123

Joined:
2015-06-09

What's the password to get into chat at eight? And how do I get into it? Used to be very user friendly

Posted on:
Mon, 13/08/2018 - 20:07

triangle

Joined:
2014-03-14

You go in through your account Adam.  That being said its closed tonight by the looks of it when it should be open. Just keep trying.

 

Posted on:
Mon, 13/08/2018 - 20:09

triangle

Joined:
2014-03-14

just checked again and its open now

Posted on:
Mon, 13/08/2018 - 20:17

triangle

Joined:
2014-03-14

Meeting page keeps opening and closing.  Very frustrating trying to get a conversation going.

Posted on:
Mon, 13/08/2018 - 20:33

San15

Joined:
2018-05-31

Reported to admin. Possibly technical issue.

Bear with them tri 

Posted on:
Tue, 14/08/2018 - 13:17

ChatModerator

Joined:
2018-06-29

Sorry about last night. Moderators are still getting used to the new system, and there were some teething problems last night. The chatroom is open now till 2pm and again tonight 8pm-9pm.

Deirdre