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#1 Posted on:
Fri, 29/06/2018 - 21:09



I've been off gambling on and off gambling for the last 4 years, and today I stupidly went back on it. I used a new site ***, which is run by ***, so after losing £300 hundred they closed my account because I was excluded from one of their site *** two years ago, and when I tried to open a new account under a company that used them, I would be excluded after 20mins, they would void all bets even if it meant I was up money. So my question is do I have a reasonable chance at claiming back this money, because of past history, so is there any course of action I could take?

Posted on:
Fri, 29/06/2018 - 22:27



Hi Lukabale,

I think you need to focus on quitting for good and given that you have had periods on and off gambling, I have every faith you can.

I had a similar situation with *** where I had closed down the accounts, one of their subsidiaries let me open a new account, deposit and play. Once they closed it I did query it and they refunded my money back. So if it will help at all, maybe try that.

I would also try to focus your energy on looking for support to end it once and for all. Even if you get your money back, if you’re not wanting to quit for good it will eventually end up somewhere else at some other point in time. I can speak from experience on that!

Have you thought about what has made you go back to gambling when you’re on the road to recovery? How can you help yourself to prevent another relapse?

This are the questions I asked myself, lesser time spent trying to get back what I had lost.

Hope all goes well,


Posted on:
Sat, 30/06/2018 - 01:00



Get your self on on gamstop i ca n not reccomend them enouth

Posted on:
Sat, 30/06/2018 - 07:46



I would agree with both of the above comments.
I registered to Gamstop as soon as it became live and have not had even the slightest thought about returning to gambling since.
Regarding your question about being allowed to register on a subsidiary site of a site you had self excluded from .... Yesterday I was checking my wages on my banking app and I noticed two payments paid into my account, from two different betting/poker sites that I haven't used in nearly a year, and am now excluded from via Gamstop.
One was for 16p one was for £500 !
I can only think that the companies are going through their systems refunding people that have deposited with them after having excluded from one of their subsidiaries. That would possibly explain the £500 but not sure about the 16p.

Posted on:
Sat, 30/06/2018 - 18:55

Forum admin


Hello Lukabale,

We edited your post to remove the names of gambling companies, as some of our forum members say that seeing the gambling company names can inspire gambling urges for them.

About whether the companies will refund you, please contact the customer services of the gambling companies in question.  If you believe that they aren't following their published procedures, you could look at the gambling commission website page about how to complain:

As this is a forum to facilitate peer support for recovery from problem gambling, it is good that our forum members have encouraged you to reflect on why you are gambling and to focus on relapse-prevention.

Take care,

Forum admin.


Posted on:
Sun, 29/07/2018 - 10:47






I don’t post on here too much but still read and your incident is very similar to the last day I gambled.

I was about £700 down with £320 in my site bank and they stopped me placing another bet and phoned me.  They explained I had self excluded years before and couldn’t let me continue gambling, although they took £700 of cash.  They sent me over the remaining £300 and I had a really good chat with them.

Frankly, it stopped me gambling for good and I even thanked them.  While I shouldn’t have been allowed to get that far, at least they did some damage limitation.  

The thing is, I realised there and then the money, or getting the money back isn’t important.....the focusing on the gambling and fixing that was.  I didn’t pursue getting any money back and t was the last day I gambled.  Things like “they must have waited until I lost a decent amount of money then dressed it up as damage limitation” crossed my mind.  Also “how dare they?”. But really, it was how dare me? I’d already self excluded, removed my business and was foolish enough to try again. 

In short, best £700 I’ve ever spent.  Maybe it was the thoughts of clearly there are some corrupt policies going on here (ones that I agreed to in t and c).  Maybe it was my own stupidity but bottom line is.....I realised it’s not worth risking ever again.  I hear good things about Gamstop.  I had to go through at least three months of cold turkey, constant support from this forum and other ways to break the time, money location triangle before I began getting anywhere near back to normal.  Now it just doesn’t register......I actively hate the gambling industry but mainly because I abused it and thought I could be one of the few winners.  Could I have a couple of quid punt and walk away? Never.....not me.  Play with fire and you get burnt.......

All the best,