Social Responsibility, Communication and Motivating Behaviour Change

The next training session takes place 31 January at our London office. To book a place see application form below

Provides staff with the knowledge and skills to have proactive interactions on the subject of responsible gambling with all customers, whether or not they are experiencing harm from their gambling.

This two-day course gives an in-depth understanding of how motivational communication works and includes opportunities for practice time, to improve confidence in handlng interactions with social, at-risk or problem gamblers. 

The course equips learners with the theoretical and practical skills for handling calls and conversations, with special focus on staying safe and self-care when dealing with more challenging situations. 

This course is aimed at those working across the gambling industry dealing with escalated responsible gambling issues, who need to carry out proactive responsible gambling interactions.

Each attendee is awarded GamCare Social Responsibility Certificate of Attendance.