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We asked our callers who requested a HelpLine leaflet for their views on our service.
“I telephoned the Helpline regarding the stress I am under regarding my son's gambling addiction. After speaking to the advisor, I came off the telephone less stressed and more positive.”
“Our son is reading the leaflets that were sent to myself, he now sees he has had a gambling problem and wants to do something about it, with everyone's help.”
“I think it's fantastic that at 8.00am on a Sunday morning there was someone I could talk to. Thank you!”
“I don't know what we would have done without this service; it saved our lives. Thank you very much a million times.”
“The Helpline was very helpful and will give me hope of getting my life back on track. Thanks for your help.”
“I found the adviser very understanding, non-judgemental and very easy to open up to.”
“Good service and excellent idea - unfortunately I still lost a further £7000! But I still hope to stop gambling and will call back for sure.”
“Please express my thanks to the gentleman who answered my call; his patience, understanding and counsel are helping me through some difficult decisions.”
"Talking to somone who understands what your son/daughter are doing and helping you to understand the position and not to take any actions against you personally, was a great help, also the advice not to be emotionally backed into a corner, or to stand back and not give in to demands."