GamCare ExTra: Expert Training Online

GamShare Issue 5, Spring 2011


Customer service staff in the betting and gaming industry are the front line when it comes to identifying players who may be at risk. GamCare, has been training and advising operators on player protection for a number of years now, but we know how difficult it can be to find the time to get these messages across, both to new and existing staff.

That’s why GamCare have developed a new e-learning package specifically for the gambling industry – though it can also be adapted and used by others (regulators, health professionals, counsellors) who need to understand and recognise the signs of problem gambling, and know how and when to help.

The new product – GamCare ExTra – has been designed using GamCare's 14 years of experience working with problem gamblers and allows people to learn at their own pace using realistic, work-based scenarios that bring the issues to life. Staff are able to complete their training whenever and wherever, so there is no need for lost days or expenses for travel to training venues.

There’s the opportunity to try out different responses, and then learn from experience, as well as building on their knowledge with the integrated expert audio guide. The package also allows managers to monitor and assess progress, and on completion the trainee is awarded a personal GamCare Certificate of Achievement in Social Responsibility.

Teresa Tunstall Head of Training and Development for GamCare Trade Services said:

“This is an exciting step for GamCare and a valuable complement to our existing social responsibility and problem gambling awareness workshop.

“Player protection is vital to our prevention strategy and effective training of gambling industry staff is key to achieving that. If front line industry are equipped to recognise the signs and pick up an issue early on this may prevent problems later.

“GamCare ExTra , offers a flexible learning solution and we encourage operators to take up this cost-effective means of supporting their staff and protecting their business by providing the very best in social responsibility training.”

For a demonstration, please contact James Mclarin at


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