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National Gambling Helpline accredited by Helplines Partnership

29th January 2016

The National Gambling Helpline, provided by GamCare, has been accredited with the Helpline Standard from the Helplines Partnership. 

The National Gambling Helpline, provided by GamCare, has been accredited with the Helpline Standard from the Helplines Partnership. The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work and provides a framework for continued development and improvement in services.

The Helplines Standard identifies the practices that enable an organisation to deliver a helpline service which is consistent, relevant to the needs of its stakeholders and effective in what it is trying to achieve. Our Frontline Services, including the HelpLine, NetLine and Forum were assessed against rigourous criteria, looking at infrastructure and customer service as well as our policy and procedures.

The Helplines Partnership praised GamCare, saying: "It is clear that the service is appreciated by its service users and offers effective, high quality support to people who are often in crisis and desperate for help."

For more information about the Helplines Partnership visit https://helplines.org/