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Working for GamCare

Frontline Service Advisers (London/Great Britain)

Salary £22,000

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. Our expert services are confidential and non-judgemental. GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit Frontline Service Advisers to work across our support services.

Key Responsibilities include:

  • Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
  • Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
  • Undertaking Brief and Extended Brief Interventions;
  • Ensuring safeguarding issues are managed effectively;
  • Maintaining caller and call records on our database;
  • Moderating our online Forum and Chatrooms.

You should have previous experience in working in a helpline or clinical setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to Advisers.

The role is home-based, however you will be required to attend training and update sessions in our offices in London. You will need to have a modern ICT set-up at home and access to an appropriate environment to deliver confidential support. 

We operate the National Gambling HelpLine between 8am – Midnight, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis.

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

To apply, please submit a completed application form, your CV and an equal opportunities form to [email protected] 

Application Form 

Equal Opportunities Monitoring Form

Full Job and Person Specification

Closing date for applications is 9am on Monday 4th December 2017. Interviews are expected to take place w/c 11th December 2017.

 


Gambling Treatment Practitioner

Salary £22,000 - £25,000 p.a.

GamCare is now looking to recruit a Gambling Treatment Practitioner to work within our problem gambling treatment service in London. You will be working with problem gamblers and others affected by problem gambling to support them in reaching their recovery goals.

Key Responsibilities include:

  • Providing advice, assessment, brief or structured interventions and group programmes to help clients achieve their recovery goals;
  • Providing case management and working within an integrated care pathway;
  • Ensuring safeguarding issues are managed effectively.

You should have significant experience in individual client work in the field of addictions or a social care setting with adults and young people. You should be flexible in using a range of low- and high-intensity interventions and modalities including Cognitive Behavioural (CBT) tools.

You will form part of an enthusiastic team working from a number of locations across London, as well as online. You should be versatile and adaptable and committed to on-going development.

To apply, please submit a completed application form, your CV and an equal opportunities form to [email protected] 

Application Form 

Equal Opportunities Monitoring Form

Full Job and Person Specification

Closing date for applications is 9am on Monday 4th December 2017. Interviews are expected to take place w/c 11th December 2017.

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