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Online netline

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#1 Posted on:
Thu, 16/03/2017 - 11:06

Phil72

Joined:
2016-10-07

Still doesn't seem to be available? There is no option to click as far as I can see. Phil

Posted on:
Thu, 16/03/2017 - 12:27

triangle

Joined:
2014-03-14

I don't have the option either Phil.  Seems some do, some don't

Posted on:
Thu, 16/03/2017 - 17:54

Forum admin

Joined:
2010-11-01

Sorry you are still having problems. I will pass this feedback along to the forum manager. 

Forum Admin

Posted on:
Sat, 18/03/2017 - 11:35

I_want_to_stop

Joined:
2017-02-06

Yeah there isn't an error anymore when you click on the netline page, it does load up now however the yellow button that should be there to click on is no longer there!! It's been like this for a while now.

Paul

Posted on:
Sun, 19/03/2017 - 10:17

Forum admin

Joined:
2010-11-01

Hello I_want_to_stop, 

Sorry for the inconvenience. Could you send a screen grab of what you're seeing to [email protected]?

Many thanks

Forum Admin

Posted on:
Tue, 28/03/2017 - 20:27

Guestuser9

Joined:
Before 2009

If you turn your wifi off and use your mobile carrier to connect it let's you use netline. Seems to be a broadband issue 

Posted on:
Tue, 28/03/2017 - 20:45

Phil72

Joined:
2016-10-07

Mobile carrier? Like Sky etc.?

Posted on:
Tue, 28/03/2017 - 20:52

Guestuser9

Joined:
Before 2009

Basically use your mobiles internet instead of the one you use whilst at home

Posted on:
Wed, 29/03/2017 - 12:28

triangle

Joined:
2014-03-14

lol no wonder i can't get on to netline

Posted on:
Thu, 13/04/2017 - 10:06

Phil72

Joined:
2016-10-07

Is online netline ever coming back? There is no option on that specific page to talk online to an advisor? Best wishes, Phil

Posted on:
Thu, 13/04/2017 - 11:08

Forum admin

Joined:
2010-11-01

Hi Phil

Sorry you are still experiencing problems with the Netline. We will email you about this directly.

In the meantime, you are very welcome to use the freephone telephone helpline on 0808 8020 133. It's exactly the same advisers as the netline.

Kind regards

Forum Admin

Posted on:
Thu, 13/04/2017 - 14:29

Phil72

Joined:
2016-10-07

Weird. I just checked and it is accessible on my phone but not my laptop so it must be the computer blocking it or something? Best wishes, Phil

Posted on:
Fri, 14/04/2017 - 10:45

Forum admin

Joined:
2010-11-01

Thanks for the feedback Phil, again, we'll email you.

Cheers

Forum Admin

Posted on:
Fri, 14/04/2017 - 12:38

Phil72

Joined:
2016-10-07

Thanks. I'm not very good with technology but that's all I can assume. Phil

Posted on:
Thu, 11/05/2017 - 17:53

degenerate

Joined:
2013-05-10

I am fairly good with technology. What is the issue with Netline?

FWIW, I emailed a screenshot to Gamcare Support a while ago and I did not receive any response.

I would prefer to use Netline rather than the Telephone.

 

Posted on:
Fri, 12/05/2017 - 10:56

Forum admin

Joined:
2010-11-01

Hello degenerate

I am sorry you didn't receive a response from us. What email address did you send it to? I've searched the forum admin box and can't find anything from you. 

I can understand that it might seem like nothing's happening but our developers are working on this. We will post as soon as we have an update. 

Many thanks for your patience on this. 

Deirdre

Forum Admin.

Posted on:
Fri, 12/05/2017 - 13:08

degenerate

Joined:
2013-05-10

[email protected]

(11/4/2017 @19:22)

Posted on:
Fri, 12/05/2017 - 20:17

Forum admin

Joined:
2010-11-01

Thanks degenerate I will let Deirdre know.

Best wishes

Forum admin.

 

Posted on:
Mon, 15/05/2017 - 10:52

Forum admin

Joined:
2010-11-01

The developers are implementing a solution to the Netline problem this week, which we hope will resolve the issue. Please can you all continue to give us feedback. 

Degenerate - we're looking into what could have happened to your email.

Thanks everyone for your patience.

Deirdre

Forum Admin

Posted on:
Tue, 30/05/2017 - 15:30

Forum admin

Joined:
2010-11-01

Our developers have implemented a fix - could anyone who previously had a problem please try again and tell us how you get on.

Thanks for your patience.

Deirdre

Forum Admin

Posted on:
Wed, 31/05/2017 - 18:36

triangle

Joined:
2014-03-14

sort of worked althouh i couldn't get through - i got a message that said, "All the advisors are busy at the moment, please try again later, Thanks.."

Posted on:
Sun, 04/06/2017 - 17:29

Forum admin

Joined:
2010-11-01

OK triangle,

Thanks for that feedback.  

Regards,

Forum admin.

Posted on:
Wed, 07/06/2017 - 20:30

degenerate

Joined:
2013-05-10

Netline is now working.

Posted on:
Sun, 11/06/2017 - 17:28

Forum admin

Joined:
2010-11-01

Thank you degenerate for that feedback.

Regards,

Forum admin.