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Notice: Undefined property: stdClass::$field_banner_image in gamcare_preprocess_page() (line 61 of /data/websites-live/www.gamcare.org.uk/public/sites/all/themes/gamcare/template.php).
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Netline

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#1 Posted on:
Thu, 09/02/2017 - 11:46

Phil72

Joined:
2016-10-07

​Is Netline working? When I clicked on it, it just comes up with a long list about Gamcare and the services it provides? Phil

Posted on:
Thu, 09/02/2017 - 12:46

Forum admin

Joined:
2010-11-01

Hi Phil,

Yes, it is working. You need to click on this page and then scroll down to a large box where it says 'Start live chat now'. Click on that and you will be asked to enter a username and start the chat.

http://www.gamcare.org.uk/support-and-counselling/frontline-services/netline

Rebecca

Posted on:
Wed, 15/02/2017 - 17:38

I_want_to_stop

Joined:
2017-02-06

 

Hi,

 I'm having the same problem. Netline doesn't work at all. Just comes up with a long list and says error even if you follow the link provided or click from the home page. Tried it for 3 days in a row now and nothing.

Regards

Paul

Posted on:
Wed, 15/02/2017 - 18:11

Sillycow

Joined:
2016-12-09

Yep...I've been getting that since I joined site almost 10 weeks ago....I gave up.

Posted on:
Wed, 15/02/2017 - 18:19

I_want_to_stop

Joined:
2017-02-06

Hi Sillycow,

Thanks for that as I thought I was going mad haha. Kept trying it & admin keep saying it's fine!! It just doesn't work.

Posted on:
Thu, 16/02/2017 - 09:02

Forum admin

Joined:
2010-11-01

Hi all

Sorry to hear you are having trouble with the netline - it's confusing for us as when we test it, it does work fine, and we are getting plenty of calls through. I'd like to find out more about the problem if thats ok, so I'll send you all an email so I can get a bit more detail about it. If you could reply to that to help us out we'd appreciate it.

Thanks

Rebecca

Posted on:
Thu, 16/02/2017 - 12:28

Sillycow

Joined:
2016-12-09

Hi Rebecca....I've replied to email :)

Mari x

Posted on:
Thu, 16/02/2017 - 15:03

Forum admin

Joined:
2010-11-01

Thanks Mari, that was really helpful. I have passed that on to the developers.

Posted on:
Thu, 16/02/2017 - 16:02

Forum admin

Joined:
2010-11-01

Hi all,

Please could you try again and see what happens?

 

Thanks

Posted on:
Thu, 16/02/2017 - 16:43

Sillycow

Joined:
2016-12-09

Still not working...Got another error message

Notice: unserialize(): Error at offset 43 of 49 bytes in variable_initialize() (line 1174 of /data/websites-live/www.gamcare.org.uk/public/includes/bootstrap.inc).

Fatal error: Call to undefined function bcadd() in /data/websites-live/www.gamcare.org.uk/public/sites/all/modules/custom/gc_ip2location/IP2Loc... on line 316

 

Posted on:
Thu, 16/02/2017 - 17:12

Loxxie

Joined:
2016-01-15

Worked ok for me when tested

Posted on:
Thu, 16/02/2017 - 17:46

I_want_to_stop

Joined:
2017-02-06

Still getting the same errors as Mari! 

Posted on:
Thu, 16/02/2017 - 18:23

Loxxie

Joined:
2016-01-15

Weird...
I went to home page and then the netline ball thing...went on to page and logged in to chat. ..
I'm using my Samsung phone
I've not needed to use netline...but worrying for new comers ....hope you can sort it soon

Posted on:
Thu, 16/02/2017 - 18:24

I_want_to_stop

Joined:
2017-02-06

I'm not sure if it's a problem with certain devices as it doesn't work at all on iPad or iPhone!! Maybe it's a iOS problem?

Posted on:
Thu, 16/02/2017 - 18:43

Sillycow

Joined:
2016-12-09

I_want_to_stop wrote:

I'm not sure if it's a problem with certain devices as it doesn't work at all on iPad or iPhone!! Maybe it's a iOS problem?

I have an android phone & tablet so not iOS problem Paul.

 

Posted on:
Sun, 19/02/2017 - 23:50

I_want_to_stop

Joined:
2017-02-06

Just wanted to say for the first time I can access Netline now on my iPad fine!! After writing on here it took a few days but whatever your tech guys have done it's clearly worked.

Big thanks!

Paul

Posted on:
Mon, 20/02/2017 - 08:34

I_want_to_stop

Joined:
2017-02-06

I spoke to soon!!! It was working fine yesterday for the first time since I joined the forums!! Today I've just checked it to see if it's still working and it's not. The same errors as before come up.

Posted on:
Mon, 20/02/2017 - 10:30

Forum admin

Joined:
2010-11-01

Hi Paul,

Sorry to hear that you cannot access Netline again. I will pass this on to our tech department...

Kind wishes

Gabriele

Posted on:
Tue, 21/02/2017 - 10:03

Phil72

Joined:
2016-10-07

As far as a I am aware there has been a problem accessing online chat for at least a couple of weeks now.

Posted on:
Wed, 22/02/2017 - 10:10

Forum admin

Joined:
2010-11-01

Hi Phil (and others)

We are still working on this - our tech team are struggling to replicate the errors you are getting, but we will carry on trying.

Thanks

Rebecca

Posted on:
Mon, 27/02/2017 - 12:17

Phil72

Joined:
2016-10-07

OK is it just me or is anyone else still experiencing problems with online chat? Phil

Posted on:
Mon, 27/02/2017 - 14:09

I_want_to_stop

Joined:
2017-02-06

Hi Phil, no not just you as it just doesn't work! Has worked for 1 day in the last 3/4 weeks since I've joined. 

Posted on:
Mon, 27/02/2017 - 14:41

Phil72

Joined:
2016-10-07

Phew! Thought my laptop had some sort of problem. Thanks, Phil