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Moderators/chat rooms

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#1 Posted on:
Sun, 14/01/2018 - 20:23

Phil72

Joined:
2016-10-07

I think I a lot of us who regularly use the chat rooms which are incredibly helpful and for some can be a lifeline would like some indication of when the rooms will be open again?

Best wishes, Phil

Posted on:
Sun, 14/01/2018 - 20:31

Sars27

Joined:
2017-06-02

Agree with phil! Hope we can have the chatroom issue resolved soon :(

Sars 

Posted on:
Sun, 14/01/2018 - 22:04

Forum admin

Joined:
2010-11-01

Hi Phil72 and Sars27,

We are working on resolving the issue and finding a new platform we can run the GC chatrooms from. 

We will keep you posted on the Forum, hopefully it won't take much longer.

All the best,

Eva

Forum Admin

Posted on:
Thu, 18/01/2018 - 20:30

Phil72

Joined:
2016-10-07

With no animosity I'm sure I'm not the only regular forum user who is frustrated that tomorrow will be two weeks without the rooms to chat in? I'm no computer expert but it does seem a long time to sort out the issue?

 

Posted on:
Sun, 21/01/2018 - 18:00

Forum admin

Joined:
2010-11-01

Hello Phil72,

Thanks for your feedback.

I will make the forum team leader aware of your comment. 

We apologise that the chatroom is unavailable and we appreciate how you value the chatroom and how you'd like you'd like it to be available again as soon as possible.

Take care,

Forum admin.

Posted on:
Sun, 21/01/2018 - 20:08

tara2

Joined:
2013-01-27

Can someone from the USA also make use of the chat room?  I think I've tried in the past.  I may like to chat.  tara2

Posted on:
Mon, 22/01/2018 - 10:57

Forum admin

Joined:
2010-11-01

Dear Phil72,

Can I refer you to this thread for our latest statements on the situation.

tara2, when it's up and running, you should be able to use the chat room from the USA. The forum and chatroom is available worldwide, but we're only funded to offer the HelpLine and NetLine within England, Scotland and Wales.

Best wishes

Deirdre
Forum Admin 

Posted on:
Mon, 29/01/2018 - 20:41

Phil72

Joined:
2016-10-07

Any feedback when the chat rooms will be available again? Phil

Posted on:
Tue, 30/01/2018 - 14:54

Forum admin

Joined:
2010-11-01

Hello Phil

Our developers still have some work to do - I'm afraid we can't give a timescale right now.

We will keep updating you regularly.

Best wishes

Deirdre
Forum Admin