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CHATROOMS

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#1 Posted on:
Mon, 18/06/2018 - 00:08

Gem1209

Joined:
2017-08-14

its been almost several months now without any access to a single chat room, when will members get an honest answer as to why they’re no longer available?  For what’s allegedly supposed to be the the uks no 1 gambling addiction charity the service has dropped well below standards of late and the website with lack of interaction from moderators and lack of services has almost become like an after thought

Posted on:
Mon, 18/06/2018 - 12:53

Phil72

Joined:
2016-10-07

Great post and I agree entirely.

Posted on:
Mon, 18/06/2018 - 18:48

Forum admin

Joined:
2010-11-01

Hello Gem and Phil

We understand your frustration. The chatroom is in the very final stages of signoff and we should have something positive to announce very soon.

Best wishes

Deirdre
Forum Admin

Posted on:
Mon, 18/06/2018 - 19:59

triangle

Joined:
2014-03-14

Gem1209 wrote:

its been almost several months now without any access to a single chat room, when will members get an honest answer as to why they’re no longer available?  For what’s allegedly supposed to be the the uks no 1 gambling addiction charity the service has dropped well below standards of late and the website with lack of interaction from moderators and lack of services has almost become like an after thought

Couldn't you get through on the freephone or Netline chat Gem?

Posted on:
Sun, 15/07/2018 - 15:02

triangle

Joined:
2014-03-14

Forum admin wrote:

Hello Gem and Phil

We understand your frustration. The chatroom is in the very final stages of signoff and we should have something positive to announce very soon.

Best wishes

Deirdre
Forum Admin

a month on, anything new to report on the chat room?

 

Posted on:
Sun, 15/07/2018 - 19:11

Forum admin

Joined:
2010-11-01

Hi Triangle, All,

you have noticed that we have deployed the chatrooms on the live webiste, unfortunately things have not improved since our test on the 29th of June (thank you for your help on that day Tri!).

We are still working on this as a priority, but we are very much dependant on our webhosts to help make this happen.

All I can say is thank you for your patience and that we (ALL at GamCare) share your frustration about the Chatrooms still not being available.

Thank you for your understanding.

All the best,

Eva

Forum Admin

Posted on:
Mon, 16/07/2018 - 11:49

Phil72

Joined:
2016-10-07

Six months I believe?

Posted on:
Mon, 16/07/2018 - 12:00

Forum admin

Joined:
2010-11-01

Hello Phil,

We apologise for the length of time it has been taking to resolve this technical problem.

Take care,

Forum admin.

 

Posted on:
Mon, 16/07/2018 - 13:58

triangle

Joined:
2014-03-14

I apologise for asking so often Forum Admin.  Must be incredibly frustrating for you to be giving the same answer when you just want the chat up and running.

Posted on:
Tue, 17/07/2018 - 08:52

Forum admin

Joined:
2010-11-01

Hi Tri,

please don't apologise, it's absolutely fine, I know it has been a very long time. 

I am hoping to give you some good news this week.

All the best,

Eva

Forum Admin