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Chatroom development - updates thread

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#1 Posted on:
Fri, 02/02/2018 - 18:30

Forum admin

Joined:
2010-11-01

Dear Forum users,

We understand that you are keen to know when the chatroom will be up and running again. The current situation is that a new chatroom provider has been identified and our developers are working on integrating it with our website, making sure you can log in with your current forum usernames and that it has the features needed to make it a secure and safe chatroom space for our users. This process does take time. Bear in mind that like many organisations, we are simply not of a size where it is practical to have a dedicated team of web developers of our own, so we rely on external developers who are doing their best to prioritise this job for us. 

We have noted your requests for updates so we will use this thread to post any updates on progress. We will post again on Tuesday 6th February in the afternoon, and in the meantime we will be leaving this thread open for your questions.

If you are missing the chatroom and feel the need for group support in the meantime, why not try the 24/7 chatroom at www.gamblersanonymous.org.uk, or the chatrooms at www.gamblingtherapy.org - or go along to your nearest GA meeting for face to face support. You can also call our Freephone HelpLine on 0808 8020 133, or chat to us on the NetLine.

Thank you for your patience.

Deirdre
Forum Admin

Posted on:
Tue, 06/02/2018 - 16:58

Forum admin

Joined:
2010-11-01

Hello everyone, and thank you for your continued patience while we work to bring our chatrooms back online. We apologise if our updates on progress have not been as frequent as you would have liked, however please be assured our web developers are working as quickly as possible to get us back to normal.

We understand that this is a frustrating situation as many of you used the chatroom regularly, and we sincerely apologise that it has taken us this long to rectify the situation. Our previous platform was without support for some time, so we were working to source a replacement. Unfortunately, the platform crashed before we could fully implement a solution.

The integration needed to ensure a good user experience with our system is not simple. We also have to factor in time to train staff in using the new system. If everything goes well we are hoping to see the chatroom return in three weeks' time – the team are working as quickly as possible, and we will post further updates here as soon as we have them.

Once again, we apologise for the delay and we thank you for sticking with us while we fix the situation.

Kind regards,

Catherine Sweet
Head of Marketing and Communications

Posted on:
Fri, 16/02/2018 - 17:22

Forum admin

Joined:
2010-11-01

Dear Forum users,

this is to update you that the Chatroom testing will enter its final phase of testing on the week beginning 26th of February before we relaunch. 

Once again, we’re very sorry for the delay in restoring the service.

All the best,

Eva

Forum Admin

Posted on:
Fri, 02/03/2018 - 10:26

Forum admin

Joined:
2010-11-01

Dear Forum users

This is to let you know that we've been testing the chatroom this week, but unfortunately the developers still have some work to do to ensure the log in and log out processes work smoothly and in harmony with the website. We expect our developers to continue to work on this throughout next week. We will update you all in a week's time. 

Again, sorry for the delay but we have to ensure that the service works smoothly when we do re-launch it. 

Best wishes,

Deirdre
Forum Admin

Posted on:
Mon, 19/03/2018 - 11:51

Forum admin

Joined:
2010-11-01

We've hit an additional snag with the implementation of our new chatroom, which concerns the upcoming General Data Protection Regulation changes, so it's important to address this before the chatroom goes live. 
The developers will be continuing to work on the chatroom this week, and we'll update you again as soon as we know more.

Deirdre
Forum Admin

Posted on:
Mon, 02/04/2018 - 14:13

Forum admin

Joined:
2010-11-01

Hello all, 

Testing on the new chatroom had to be paused last week because we were extremely busy on the HelpLine and NetLine. We've resumed testing this week and it shouldn't be too much longer now.

Deirdre
Forum Admin

Posted on:
Mon, 09/04/2018 - 11:08

Forum admin

Joined:
2010-11-01

Dear all

We carried out more testing last week. Unfortunately our developers have not got the chatroom where we’d like it to be. We're meeting with them this afternoon to agree a way forward. We're sorry that the chatroom is still not available. We know this is even more frustrating for you than it is for us. We will post an update as soon as we know more.

Deirdre
Forum Admin.