Working with the gambling industry
GamCare provides training and materials to the gambling industry to improve social responsibility and player protection.
We recognise the importance of acknowledging those organisations that achieve high standards of social responsibility and player protection. We so believe that it's important that players can identify companies that operate to these high standards. GamCare Certification is awarded to both remote and land based/non-remote gambling companies that have successfully implemented player protection policy and practice relevant to their platform and gambling service.
GamCare recently developed a new Interaction Training Programme to provide customer service professionals with vital insights on how to recognise the signs of problem gambling behaviour and provide practical advice for responsible gambling managers to initiate interaction with players to achieve a positive outcome.
GamCare produces posters and leaflets and stickers for every gaming machine in the country, publicising our Helpline number and website. We also make an important contribution to research, focussing particularly on projects which will inform both policy and practice.
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