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Contact us


General Enquiries and Media Contacts

Write to us: GamCare, 1st Floor, CAN Mezzanine Old Street, London, N1 6AH

Call: 020 7801 7000

Email: [email protected]

For enquiries about the GamCare Forum please email [email protected]

HelpLines (Phone and Web Chat)

If you are concerned about the amount of time or money that you or someone you know is spending gambling, you can talk in confidence to our advisers free of charge over the phone or online. We are available 8am - midnight, seven days a week.

HelpLine: Freephone 0808 8020 133 (Available for anyone living in England, Scotland and Wales)

NetLine: Click here (Available tfor anyone living in England, Scotland and Wales)

Calls to the HelpLine are free from landlines and most mobiles. 

If you experience any technical issues on NetLine or need to report a fault please email [email protected]

Face-to-Face Counselling

GamCare counselling is available throughout the UK. Please see our interactive map for details of counselling in your area.

If you cannot find a listing for your area or you have any questions, contact the NetLine or HelpLine on 0808 8020 133 for more ideas about support and counselling close to you.

OnLine Counselling

Our OnLine Counselling service is primarily reserved for clients who live outside the areas where GamCare or GamCare Partners provide face-to-face counselling. We also welcome clients who for physical or other reasons cannot participate in face-to-face counselling.

Visit our online counselling page for more details, or contact the NetLine or HelpLine for more details. To register for online counselling speak to our advisers.This service is available to people living in England, Scotland and Wales.

BigDeal - Information and Advice for Young People

BigDeal is part of GamCare. The website has been designed for young people aged 12-18 and offers information about how gambling works, the risks and advice on where to get help. For more information visit

BigDeal is also on Facebook and Twitter.

Feedback and complaints

If you have a complaint about any of our care services please email: [email protected]

For any other feedback on our services you can email us at [email protected]

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